Bickford of Rocky River

My dad just moved in there he really enjoys it. He loves his room ! Friendly staff , very clean . Residence are happy.

My friend has moved into Bickford of Rocky River. The reason we chose them is because of the speed at which I could get him in there, and it seemed to be very beneficial to him, and in fact, it is. The staff is very helpful. My friend's room is a one-room L-shaped with a small sink for a kitche...

My friend has moved into Bickford of Rocky River. The reason we chose them is because of the speed at which I could get him in there, and it seemed to be very beneficial to him, and in fact, it is. The staff is very helpful. My friend's room is a one-room L-shaped with a small sink for a kitchen area and one large bathroom. They have a common area room, and I've seen the dining room and the grounds. As for activities, the other day I was there, they had bingo, and one other day, they had some sort of like a badminton game or something like that going on. The activities I think are just garden variety things. I don't know how much they add to people's general lifestyle. And I think all these places are way overpriced.

This facility was unable to help me. The person I spoke with was very helpful, but they did not have any beds available for my mom. She did offer the name of two other facilities that might take my mom.

My most outstanding feeling about this place is that I know going into any situation, things are not always going to be perfect wherever you go. What gives me great satisfaction about Bickford of Rocky River is that the staff here are very responsive to every concern that I have had, I know that I c...

My most outstanding feeling about this place is that I know going into any situation, things are not always going to be perfect wherever you go. What gives me great satisfaction about Bickford of Rocky River is that the staff here are very responsive to every concern that I have had, I know that I can work with them on every detail and they never make me feel like I am a bother and are always understanding. I really love that the facility is smaller so it does not feel institutional-like and the care is more individualized. For example, I went to pick my mom up on Easter Sunday to go to church and there was a group of ladies waiting in the lobby for their loved ones. [name removed] the executive director was there and he knew the names of all of the residents and their family members as well. That gave me a very good feeling and it shows how involved he is and how much he really cares. The staff are diligent and compassionate and we have been very pleased with the care that they are providing. When you talk to any one of the staff members, they are just as great and delivering as much as [name removed]. It all starts at the top with management and goes down to every staff member. We were looking for places through the thick of covid and during the time when you could not visit your loved ones. I really like that Bickford throughout that time was uploading pictures on their Facebook page of the residents and showing what they were up to and they still continue to do that. After looking at the other facilities, they also definitely had more activities on a daily basis than the others. What also impressed me was that through the worst of covid, there were no positive cases at this facility. The day the vaccine became available, the facility was on top of it and wasted no time. They lined up Walgreens to come in and administer the shots to the residents just a week after it came out. I would highly recommend Bickford of Rocky River to other families, we have been very impressed.