Arbor Terrace Naperville

[name removed] in engagement is very attentive and always goes the extra mile to make people happy. she's not all talk, she is action! I have lived her for 18 months and this is my home for life.

The help looks after me perfectly, you are someone here. They care about me, they are responsive and they respect me. The nurses are attentive and caring. They check on me, especially [name removed] the nurse.

Nurses are very attentive and I'm always invited to activities all the time. Costs are a bit high however.

The value I found to be a highlight of the facility. You definitely get value for the dollar spent. The team members actually had personalities. The CNAs and nurses that I was exposed to truly cared for the individual and were patient with family members. The facility, from optics to cleanliness...

The value I found to be a highlight of the facility. You definitely get value for the dollar spent. The team members actually had personalities. The CNAs and nurses that I was exposed to truly cared for the individual and were patient with family members. The facility, from optics to cleanliness to amenities, is a very nice place as compared to other settings, which can sometimes be institutional. I am a relatively hard scorer on surveys. They did a very nice job. I would say I asked many questions in the interviewing process. I listened to their feedback, which actually lived up to what they said they would do. They had many opportunities for the residents to get engaged if they chose to participate. There was always something going on throughout the day. And they also had, even with Covid going on, some activities that were outside of the building. I would have no problem recommending this facility to anyone. One of our family members mentioned she would go here if she ever needed services like this. They really did a very nice job. There's a lot that impressed me. During the sales process, they were open and honest, and then they really delivered when it came down to my mother living there and situations that arose. They had an empathetic ear. If something needed to be changed a little bit, they worked with the family. There were a couple of very minor hiccups, but you can't expect anything to be prefect. They really did a very nice job. They have a tweener program called Bridges, that bridges the gap between assisted living and memory care. It's a great option for people who are not able to be by themselves in assisted living, but are not yet ready to go into full dementia care. I found that to be very unique, and it fit my mom perfectly. She was able to have the independence of assisted living with the oversight of dementia care. I thought that was so unique. and it worked out very well for her.