Angels For The Elderly

Nothing is ever perfect but we are overall very satisfied with our experience. The staff respond quickly and keep us updated with everything that is going on. My significant other says the meals are good and we do know they have activities but because I am not there all the time and only visit for a...

Nothing is ever perfect but we are overall very satisfied with our experience. The staff respond quickly and keep us updated with everything that is going on. My significant other says the meals are good and we do know they have activities but because I am not there all the time and only visit for about an hour, I am not sure how much is going on. The value for the cost is well worth it and almost a bargain.

I went to the Angels for the Elderly. The rooms seemed fine. The staff seemed fine, although I didn't meet too many people. It didn't seem as warm because I hardly saw anybody in the common areas. I don't know if I came at the wrong time, but I just didn't see that more warm environment. The rooms w...

I went to the Angels for the Elderly. The rooms seemed fine. The staff seemed fine, although I didn't meet too many people. It didn't seem as warm because I hardly saw anybody in the common areas. I don't know if I came at the wrong time, but I just didn't see that more warm environment. The rooms were a little bit more dated, not too bad, but there were two reasons why I didn't select them. The price was more, they were a thousand more a month, and the location was much farther away from us in Montgomery. Montgomery is not that fantastic of a city, especially in certain parts of it. It's really a crime ridden city these days. So, I guess that would be the distance of the drive, the actual location being in Montgomery, and then the higher price. The building facade was fine.

This was a good community, not the right fit for my loved one.

My mother lived here for about 5 years and it used to be wonderful, but Atlas Senior Living took over and it has gone way down hill. Please consider not moving your loved one here. They do not have anyone to answer the phone, so the phone rings forever or goes to an answering machine that is set up ...

My mother lived here for about 5 years and it used to be wonderful, but Atlas Senior Living took over and it has gone way down hill. Please consider not moving your loved one here. They do not have anyone to answer the phone, so the phone rings forever or goes to an answering machine that is set up for people who don’t even work there any more. Unless you know someone’s cell phone number, you won’t get an answer. And this is happening during Covid 19, when you can’t go in at any time and see your family member. I called weekly to check on my mother when I couldn’t see her because of the pandemic and was told she was fine every time. Then randomly I get a call that she has 30 days to leave the facility because they can’t care for her anymore. At that point, I had to direct her care and ask the staff to do things like check for a UTI because they didn’t care to take the initiative. I couldn’t even get them to answer the phone so I would have to call the dr office directly. She had a massive change in condition and never once was I notified. When it was time for me to move her, almost none of her clothing fit because she had lost so much weight. However the times I called to speak to the nurse, I was told she was fine and didn’t lose weight. Keep in mind this happened during the pandemic when I could not visit her. They also told me she struggled with running into things, but come to find out she didn’t have her glasses, they couldn’t find them, and again - I was never notified. When I called Atlas Senior Living to complain, they said they would handle these situations but never did. When I did move my mother out, they did not let the pharmacy know, and continued to order medications for her, which charged me extra money, because insurance would not pay for these meds as they were filled at another location. The facility never sent her meds back either. Once again I called Atlas to complain about this but had to leave a message and was never called back. Anyone who is in the situation of having to move their parent into a facility does not need the added stress that Atlas Senior Living and this facility will give you. They act like your family member is a burden and don’t want to do the things you are paying them for. Don’t waste your time here.