Marshall Manor Nursing & Rehabilitation Center

I’ve just experienced the worst 24 hours of my life. My dad was admitted into hospice care. I called Dana to understand how I was able to visit him and my mom. Dana was very unprofessional and uncaring. There was a difference between me visit my parents (I live in Texas 4 hours away) and my siblin...

I’ve just experienced the worst 24 hours of my life. My dad was admitted into hospice care. I called Dana to understand how I was able to visit him and my mom. Dana was very unprofessional and uncaring. There was a difference between me visit my parents (I live in Texas 4 hours away) and my siblings who live out of state. I didn’t understand that “policy” and strongly disagreed. After a few moments Dana made the most gestapo type statement- she said ok then everyone gets the lesser amount of time. The hairs on my arm stood straight up and my husband and I cannot believe we had just heard that. While I was there my dad passed away. After an hour and a half, I was told to leave. My mom cried and begged for me to stay just a little bit because we were calling family and friends. But Dana said no and I was “escorted “ out of the building. I’ve never experienced such heartless, disrespect and disgusting show of “management “ in my life. So when Marshall manor says they care and support their patients and family- that a total lie.

The critical care physician that was attending to my mother who was fighting for her life, asked my younger sister to get the family members to sharp chula vista so he could talk to us in person. On 03/16/2020 around 10:30pm when I was heading to the old entrance of the hospital, I was told to go to...

The critical care physician that was attending to my mother who was fighting for her life, asked my younger sister to get the family members to sharp chula vista so he could talk to us in person. On 03/16/2020 around 10:30pm when I was heading to the old entrance of the hospital, I was told to go to the emergency room. The security guards told me to go to the new tower entrance. I got in my car and parked in front of the new tower. I went inside to meet the rest of the family. Some lady told me to follow her. My nephew just walked in, the lady took us to the old lobby only to be surrounded by 10 to 15 security guards. After 15 min of no help, I decided to go back outside, the same way I came in. I stepped to my left to go in between 2 of the security guards. They both stepped in front of me, the last thing I remember I was on the ground with a bunch of security guards on top of me and the worse shoulder and arm pain and leg pain. I could barely move. They did not let me go to the emergency room, they told me to get off the property. MY HEALTHCARE IS SHARP HEALTH! I went straight to Scripps emergency chula vista from sharp hospital chula vista. Security guards broke my shoulder in 3 places and had a pulled growing. I never got to see my mom! She died.