Autumn Bay of Pewaukee

Warning ⚠️ The staff cut off all communication with residents, went in residents room and purposely turned off the residents cell phone closed the blind and doors are always locked there.. You need to be let in and out with someone pushing a code on key pad? Just like in prison. They say no vis...

Warning ⚠️ The staff cut off all communication with residents, went in residents room and purposely turned off the residents cell phone closed the blind and doors are always locked there.. You need to be let in and out with someone pushing a code on key pad? Just like in prison. They say no visitors allowed on weekends have to have a 48hour approved 1 hour only per week visit, but only allow 1 family per week , there are 20 residents there?? How is this appropriate to keep loved ones from their families. Staff will not answer questions to what meds were given ,they went without shower or being washed up for 5 days, even though they threw up on themselves. Family POA''S were not called when resident was sick and throwing up. There was a welfare check done on the resident that resulted in a Ambulance to the hospital because of the poor condition the resident was in and hospitalized for a week.The reason our loved one was there was for memory care .The owners daughter believes in no verbal communication, she is rude and believes she will make all of the residents medical decisions and try to cut out the familys facilitating the medical care they need, let''s staff lie to residents, speaks to them in a demeaning manner. The resident went without a emergency medical pendant for 5 days there, we were given multiple excuses why the resident went without it, none of which were valid. This was absolutely unacceptable the residents safety was in jeopardy. The residents calls for help went unanswered by staff. Staffs only response to any questions asked ie.. why no shower was given we were told "we don''t do that on the weekends". They are running a skeleton crew , who is not trained appropriately to care for the needs of elderly or memory care people. Another thing is they open all the residents mail, and claim they do that because they don''t want a resident to get a bill in the mail ?? They are essentially doing their best to keep families from their loved ones.You get a run around with the staff only person who you may or may not be able to talk with in an email only is the owners daughter... sad a loved one is kept isolated by them and not cared for well in their golden years. I wished I would have listened to one of the residents the day before moving our loved one there, a sweet lady in the hallway cried out says "please help me its like a prison here they don''t let family come and visit." Don''t put your loved one here and wherever they go please check up on them and often. I''m sorry our loved one went through what they did for 5 days they were there. From the first day resident was brought there the Administrator was not there to make a smooth transition. The staff knew nothing about the bag of meds from the rehab or what to even do with them,nor how to use the cpap machine and or give nebulizer treatments correctly??

Seen the video of the owner treating an employee like trash. The employee was asking for verification of employment so she can buy a house, and the owner was so ugly, and disrespectful. STAY CLEAR FROM THIS PLACE!!

My grandmother was a resident at Autumn Bay for just under a year. The caregivers were so sweet and so caring. You could tell they really cared about each and every resident there. They took the time to do her hair and paint her nails and do arts & crafts with her. Why I've given them a low rating...

My grandmother was a resident at Autumn Bay for just under a year. The caregivers were so sweet and so caring. You could tell they really cared about each and every resident there. They took the time to do her hair and paint her nails and do arts & crafts with her. Why I've given them a low rating is because of their terrible management. 2020 has been a crazy year with COVID-19. I understand the reasoning behind their strict visitation rules- at first. But when my grandmother was placed on hospice, arguing with their management to be allowed to see her was a constant. I was one of her two (activated) POAs. From the get-go, I never had good encounters with management there. I had to remind them what "Hospice" meant- yes I am an educated RN. I got notified of her decline and still was not allowed to see her, because I was "the second listed POA." My grandmother RAISED me. I had talked to their manager and has asked to speak with the director as well. I received a phone call from the director and the first words out of her mouth were, "I am just very frustrated about this. What isn't being understood about you not being able to see her?" The. First. Words. She was very rude. Fast-forward a few months and I had again received a call that she was actively dying. Her blood pressure was 80/40, her pulseox was 54%. Do you think I would have been able to see her THEN? The unfortunate answer was no. At this time, it was 3pm. I was told "you can come during normal business hours tomorrow after 9am." Even though she was actively dying and we all knew she wouldn't make it through the night. She passed away at 7am the next morning. I was not able to see my dying grandmother, the woman who raised me. What difference did it make if I went to see her at 5pm that evening to say my goodbyes or if it was 9am the next day "during business hours." The managers there have no compassion, no empathy. I thank the caregivers there from the bottom of my heart for all the wonderful care my grandmother received. But if I would have known about how terrible their management is, my grandmother would not have resided there.

My grandmother was a resident at Autumn Bay for just under a year. The caregivers were so sweet and so caring. You could tell they really cared about each and every resident there. They took the time to do her hair and paint her nails and do arts & crafts with her. Why I've given them a low rating ...

My grandmother was a resident at Autumn Bay for just under a year. The caregivers were so sweet and so caring. You could tell they really cared about each and every resident there. They took the time to do her hair and paint her nails and do arts & crafts with her. Why I've given them a low rating is because of their terrible management. 2020 has been a crazy year with COVID-19. I understand the reasoning behind their strict visitation rules- at first. But when my grandmother was placed on hospice, arguing with their management to be allowed to see her was a constant. I was one of her two (activated) POAs. From the get-go, I never had good encounters with management there. I had to remind them what "Hospice" meant- yes I am an educated RN. I got notified of her decline and still was not allowed to see her, because I was "the second listed POA." My grandmother RAISED me. I had talked to their manager and has asked to speak with the director as well. I received a phone call from the director and the first words out of her mouth were, "I am just very frustrated about this. What isn't being understood about you not being able to see her?" The. First. Words. She was very rude. Fast-forward a few months and I had again received a call that she was actively dying. Her blood pressure was 80/40, her pulseox was 54%. Do you think I would have been able to see her THEN? The unfortunate answer was no. At this time, it was 3pm. I was told "you can come during normal business hours tomorrow after 9am." Even though she was actively dying and we all knew she wouldn't make it through the night. She passed away at 7am the next morning. I was not able to see my dying grandmother, the woman who raised me. What difference did it make if I went to see her at 5pm that evening to say my goodbyes or if it was 9am the next day "during business hours." The managers there have no compassion, no empathy. I thank the caregivers there from the bottom of my heart for all the wonderful care my grandmother received. But if I would have known about how terrible their management is, my grandmother would not have resided there.