Privacy Policy

At Care Changes, we place the highest importance on respecting and protecting the privacy of our seniors and their families. We appreciate your use of our website and services (“Site” and “Services”). We encourage you to read this policy to understand the information we collect and how we use it. This privacy policy explains the collection, use, and disclosure practices of this Web site. We may update this statement occasionally, and we encourage you to check the date of our privacy policy whenever you visit the Site to see whether it has been modified since your last visit.

We do not sell your name, email address or other information, except to third parties which may provide or offer the services you’ve requested from us or as otherwise described below under Personal Information.

Personal Information

For services provided on or in connection with our Website, we may ask you to provide personal information such as name, email address, phone number and zip code, and personally identifiable information, and may or may not include any other information provided by or for you, and/or provided by any other person for whom you may be seeking senior housing and/or care services (“Personal Information”). We may collect and store any Personal Information.

In addition we and our partners use various technologies to collect information automatically when you access and use the Services, including cookies, web beacons and other similar technologies.

Bits of electronic information that can be transferred to your computer or other electronic device to uniquely identify your browser. When you use the Services, we and our partners may place one or more cookies on your computer or other electronic device or use other technologies that provide similar functionality. We and our partners may use cookies to connect your activity on the Services with other information we store about you in your account profile or your prior interactions on the Services to, for example, store your preferences. The use of cookies helps us improve the quality of the Services to you, by identifying information which is most interesting to you, tracking trends, measuring the effectiveness of advertising, or storing information you may want to retrieve on a regular basis, such as your favorite homes. At any time, you may adjust settings on your browser to refuse cookies according to the instructions related to your browser. However, if you choose to disable cookies, many of the free features of the Services will not operate properly.

The pages on the Services may also include web beacons or pixels, which are electronic files to count users who have visited that page, to track activity over time and across different websites, to determine users’ interactions with emails we send, to identify certain cookies on the computer or other electronic device accessing that page, or to collect other related information, and this information may be associated with your unique browser, device identifier, or Internet Protocol address. We may, for example, implement a pixel on the pages of the Services where you view a certain advertisement so that we can track whether you visit a website associated with that advertisement at a later time.

Please be advised that the practices described in this Privacy Policy apply to information gathered online at our Website, and to information that you may submit to us offline; to Websites maintained by other companies, or organizations to which we may link; and to Personal Information we may collect further from third parties. You may provide information publicly through the Services, such as when you leave a review for a Provider, or when you contribute to discussion forums.

We use Personal Information to provide you with the services you have requested from us and to provide services to the senior housing and care providers who have contracted with us (“Participating Partners”) to be part of our referral network in relation to the services that we provide you. In addition, we use Personal Information to send you periodic email communications about products and services offered by us or third parties, to operate and improve our Web site and services, to respond to customer inquiries, and to send you survey or other communications. We use Personal Information also for our own internal business purposes including statistical, design or operational purposes, such as to estimate our audience size, measure aggregate traffic patterns and understand demographic trends among our users.

We may disclose, sell or share Personal Information about you with other people including:

  • Participating Partners. We may disclose, sell or share Personal Information to one or more Participating Partners in order to provide you with the services you’ve requested. The Participating Partners may contact you directly by email, telephone, regular mail, in person visits or other means. We do not control how these Participating Partners use or disclose your Personal Information.
  • Other Third Party Providers. We may disclose or share Personal Information to one or more third parties with whom we have contracted to provide services to us. We may also disclose Personal Information to one or more third parties who are interested in providing services or products to you. We do not control how these third parties use or disclose your Personal Information.
  • Internal Analysis and Operations. We may disclose Personal Information for our own internal statistical, design or operational purposes, such as to estimate our audience size, measure aggregate traffic patterns, and understand demographic trends among our users. We may outsource these tasks and disclose Personal Information about you to third parties, provided the use and disclosure of your Personal Information by these third parties is restricted to performance of such tasks and subject to confidentiality.
  • Legal and Other Compliance. We may disclose Personal Information when we believe it is appropriate to comply with the law; to enforce or apply this Privacy Policy or our other policies or agreements; to protect our or our users’ rights, property or safety; to protect our users from fraudulent, abusive or unlawful use of, our site; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.
  • Business Transfers. We may disclose Personal Information as part of any merger, acquisition, debt financing, sale of company assets or other business transaction.
  • Aggregated Information: We may share aggregated, anonymous information that includes or is based on information about you with third parties. This is information that is combined with the information of other users and does not directly identify you. We also may not limit the third parties’ use of the aggregated information.

Non-Personal Information

Non-personal information collected at the Site may be used and disclosed to improve the performance, functionality and content of the Site. For example, we may collect and analyze collected aggregate information to determine how many visitors arrived at certain pages of the Site, how long they stayed on those pages, and where they went afterwards. This information allows us to determine which pages might be the most interesting to our users and enables us to provide you with a richer experience on the Site.

Additionally, we may use non-personal information to improve the performance of the Site and to customize the content, features and layout of the Site pages for you. We may supplement aggregate information collected from the Site with similar information obtained from companies with whom we have marketing or other business relationships and other third party sources. If aggregate information is ever linked with your Personal Information, such information will be treated as Personal Information for the purposes of this Privacy Policy as long as it is linked.

Third Parties

Please be advised that we may provide links to third party Websites from our Site as a service to our users, but we have no ability to control, and are not responsible for, the privacy and data collection, use, and disclosure practices of such sites and the privacy policies of such Websites may differ from the Site. Therefore, we encourage you to review and understand the privacy policies of such Websites before providing them with any information. These other Websites may send their own cookies to you, collect your data or solicit your Personal Information. Always be aware of where you end up. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to accept cookies, you also have the ability to later delete cookies that you have accepted.

Children

We do not intend, and this Site is not designed, to collect Personal Information from children under the age of 13. If you are under 13 years old, you should not register for our services or otherwise provide information on our Site.

Your Consent

By using our Site, you consent to the terms of our Privacy Policy and to our collection, use, and disclosure of Personal Information for the purposes given above.

Security and Retention

Care Changes takes reasonable steps to protect the information users share with us from unauthorized use, access, and disclosure, both during transmission and at rest. However, no transmission of information via the Internet nor electronic storage solution can be entirely secure, so please be aware that we cannot guarantee absolute security. We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Transfer of Information to United States.

Care Changes is based in the United States and you acknowledge that the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing, transfer, and storage of information in and to the United States, where you may not have the same rights and protections as you do under local law.

Your California Privacy Rights

Companies that collect personally identifiable information from California residents and disclose such information to third parties for marketing purposes must, in response to a request by a consumer, either (1) provide a list detailing the categories of information shared and the entities to which such information was provided, or (2) provide a mechanism by which a consumer may opt-out of having their information shared with third parties. We have elected the second option and you may request that your personally identifiable information not be shared with third parties by sending your request, including your full name, email address and postal address to: Care Changes, Inc., 984 Faith Avenue, Atlanta, GA 30316. In accordance with California Civil Code Sec. 1789.3, California resident users are entitled to know that they may file grievances and complaints with California Department of Consumer Affairs, 400 R Street, Suite 1080, Sacramento, CA 95814; or by phone at 916-445-1254 or 800-952-5210; or by email to dca@dca.ca.gov

Contact Us

If you have any questions about this Privacy Policy or the privacy practices of our Site, please contact us at care@carechanges.com.

Policy Changes

Please note that this policy may be amended from time to time. You should check back for the most current version before relying on any of the provisions in this privacy policy. We will provide notice of material changes to the policy, either by posting a notice on our websites, by sending an email, or some other reasonable method.

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