Wyndham Lakes is a senior living facility located in Jacksonville, Florida. The community provides a full spectrum of care, with a primary focus on assisted living and additional services for independent living, memory care, and general senior living. Wyndham Lakes is certified by Medicare and Medicaid, having maintained participation since December 7, 1982. The facility currently houses approximately 175 residents and offers support in both English and Spanish. Residents have access to a variety of amenities, including dining services, outdoor walking paths, a barber/beauty salon, and fitness programs such as yoga and chair yoga. The grounds are pet-friendly and include secured areas suitable for those requiring memory care, while safety measures and accessible unit layouts support individuals with varying levels of mobility.
In terms of care and medical support, Wyndham Lakes offers a comprehensive range of services. The community provides support for memory care residents, including a secured environment and specialized staff. Medical services include ambulatory care, diabetes care, medication management, podiatry, hospice care, and coordinated support for residents with psychiatric conditions. Incontinence care is available, and the facility accommodates full assistance with bathing, eating, dressing, and toileting. Residents are encouraged to join clubs and participate in community activities tailored to their interests and wellness needs. There is also access to resident and family counseling to ensure ongoing support and guidance.
Transportation services are available for both medical and non-medical purposes. Wyndham Lakes offers complimentary transportation for residents, as well as transportation at cost for additional needs. These services are designed to assist residents with scheduled medical appointments, shopping, or local outings, thereby supporting independence and helping meet both daily and occasional mobility requirements.
Resident and family reviews of Wyndham Lakes are mixed. Positive feedback frequently cites helpful and compassionate staff members, such as Pamela and Cree, who provide personalized attention and assist with transitions into the community. Residents report satisfaction with the spacious accommodations, well-maintained grounds, engaging activities, dining experiences, and the pet-friendly policy. Memory care staff are often recognized for their attentiveness. However, some reviewers raise concerns about changes since Pacifica Senior Living acquired the facility, mentioning issues with communication, hygiene, food quality, staff professionalism, timely notification of incidents, and facility maintenance. Reports of understaffing and billing disputes have also been noted, with families expressing a desire for more consistent oversight and improved leadership. The community continues to refine activity offerings and provides updated amenities as part of its ongoing efforts to enhance resident experience.
Costs at this community start at $2,100 and range up to $5,424. The average price in the community is $3,100, which is less than the average price in the area of $5,335. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
