Woodward Hills Health And Rehabilitation Ctr

My mother, was admitted at the Woodward Hills location on Friday, February 9 from the hospital She is a Parkinson patient and has recently had a Peg tube inserted for nutrition and medication. Myself and my husband were here 6 pm awaiting her arrival. We were told by front desk staff that she had no...

My mother, was admitted at the Woodward Hills location on Friday, February 9 from the hospital She is a Parkinson patient and has recently had a Peg tube inserted for nutrition and medication. Myself and my husband were here 6 pm awaiting her arrival. We were told by front desk staff that she had not arrived. We sat for over an hour when I asked the front desk staff to please check to see if she had been brought in from a different entrance. My mother had been I her room for over an hour. She had a plate of food in front of and was soaked through the bed. A kind LPN assisted me with changing my mother and getting her out of her waste. She has pressure sores healing on her bottom and there was no covering but did put on cream. We did not meet with her nurse or were briefed on how her medication and feed would be handled. The next morning February 10, I arrived at 9:30. Her brief had been changed from the night before, however she was soaked through the bed. Again myself and an aide helped me change my mother. There was no coverage on the wound. The aide alerted the Wound Care team who did come and dress her wound. She stated they would be checking the wound daily. February 11, I arrived at 9:30. When I arrived my mother was covered in feces and urine. She was soaked through the bed. There was no nurse or CNA on the floor. I waited at the nurses station and asked to speak with the Supervisor on duty or the DON. He, myself and another aide who had just cleaned up another patient came in and cleaned up my mother. Families leave their love ones in the care of your facility. This is extremely disheartening and disappointing that patients who cannot help themselves are being discarded and compassion and simple care is not being provided. My mother has the been blessed with having caring family members who are concerned about her quality of care. Elders should be treated with dignity and reverence. There is a lack of communication and transparency within this facility. I was thoroughly disappointed and disgusted at the lack of care and compassion my mother received at Woodward Hills.

If you need medical care, this is not the place to come. Therapy department is great, everything else is horrible. Call lights go unanswered. Basic human needs such as holding a cup of water for a patient who can''t do it themselves. Cleaning them, brushing teeth, don''t expect any of that to happen...

If you need medical care, this is not the place to come. Therapy department is great, everything else is horrible. Call lights go unanswered. Basic human needs such as holding a cup of water for a patient who can''t do it themselves. Cleaning them, brushing teeth, don''t expect any of that to happen here. If you are unable to get out of bed they just ignore you. Family shouldn''t have to be there every minute to make sure they are treated properly. My brother was just taken by ambulance unresponsive to the ER. He is currently in the ICU due to complications from severe dehydration and overdose of pain medication. This facility has no business calling itself health care. I hold them completely responsible for this, I told them repeatedly he was dehydrated and he couldn''t hold the water cup by himself they would have to offer it to him when I couldn''t be there.