Woodcrest Commons, located in Henrietta, New York, is an assisted living facility operated by DePaul Senior Living. Designed to support seniors who need some assistance with daily living activities but do not require skilled nursing care, Woodcrest Commons emphasizes independence within a supportive environment. The facility offers 24-hour staff presence to ensure residents’ safety and peace of mind. Common amenities include communal spaces such as courtyards and TV rooms, and resident activities serve to promote social engagement.
Care and medical support at Woodcrest Commons encompasses a wide spectrum of services tailored to resident needs. Assisted living care includes support with activities of daily living: staff can provide some physical assistance with bathing, dressing, and toileting, while residents manage eating independently. Medication management is available, ensuring proper administration and monitoring of prescriptions. Nursing staff are present to oversee healthcare needs, although the facility is not equipped for skilled nursing care. Specialized services such as memory care are available for residents with cognitive impairment. Diabetes care and incontinence care are also provided, and hospice services can be arranged for residents requiring end-of-life support. Podiatry is offered, addressing foot and mobility health. For personal grooming, barber and beauty salon services are available on-site. Family education and support services are included, offering guidance and information to help relatives navigate care decisions and transitions. Ambulatory care is facilitated for residents who may need extra assistance moving safely around the community. Routine needs such as laundry and dry cleaning are managed by facility staff.
The community supports resident engagement through various clubs and communities, encouraging participation in social, recreational, and hobby-based activities. The goal is to foster socialization and prevent isolation among residents.
Transportation services at Woodcrest Commons are provided at cost. These services facilitate resident access to both medical appointments and non-medical destinations such as shopping and recreational outings, supporting continued independence and engagement with the broader community.
Regarding resident and family experiences, feedback about Woodcrest Commons is mixed. Positive remarks highlight the facility’s cleanliness, active social atmosphere, comfortable amenities, and, in many cases, compassionate and communicative staff. Some families have found reassurance knowing their relatives are well cared for in a sociable environment. Negative reviews focus on inconsistent communication, concerns about staff professionalism, administrative difficulties—including paperwork and billing—and some reports of neglect or unmet expectations, especially during admissions or eligibility reviews. Issues with staff turnover and lack of bilingual support are also reported. The quality of care and satisfaction with the facility appear to vary, often depending on the specific care team involved and the family’s expectations. Woodcrest Commons is generally suited to residents whose needs align with available services and who do not require extensive administrative advocacy.
Costs at this community start at $2,890 and range up to $5,487. The average price in the community is $4,188, which is less than the average price in the area of $6,166. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
