Where The Heart Is is a senior living facility located in Burlington, Washington. The community provides both assisted living and memory care services, supporting older adults with varying needs, including those experiencing Alzheimer’s disease and other forms of dementia. The facility is designed to serve residents through personalized care plans that address both daily living assistance and specialized memory care, with an environment that aims to support comfort and safety.

Care and medical support at Where The Heart Is includes full assistance with activities of daily living such as bathing, eating, dressing, and toileting. Medication management is available for residents, including those who speak English or Spanish, and diabetes care is also provided. Memory care programming is designed to accommodate individuals with cognitive impairment, focusing on a safe and structured environment tailored to memory loss through dedicated, secured spaces. The community is memory care only, featuring design elements and amenities intended to minimize confusion and promote engagement, such as secured indoor and outdoor walking paths for safe mobility. In addition to ambulatory and incontinence care, the facility offers wellness and fitness programs—such as yoga and chair yoga—aimed at maintaining or improving residents’ physical health.

Residents have access to amenities that encourage socialization and engagement, including a barber and beauty salon, clubs and community activities, and organized life-enrichment programs. The facility offers both indoor and outdoor walking paths that allow for safe exercise and recreation within the secured community setting. Activities are structured to foster meaningful interaction and community involvement, with particular attention to those experiencing memory loss.

Transportation services are provided for both medical and non-medical purposes. Complimentary transportation is available for scheduled outings, appointments, or group activities, while transportation at cost can be arranged for additional needs. This service is intended to help residents access healthcare providers, participate in community events, and maintain connections outside the facility.

Reviews from residents and families mention a caring and dedicated staff, often describing them as compassionate, patient, and responsive to residents' needs, including during difficult transitions or end-of-life care. The facility is typically described as clean and welcoming, with an open, communicative management team. Some concerns have been raised regarding occasional understaffing, communication delays, and administrative responsiveness—issues notably heightened during staff turnovers and the COVID-19 pandemic. While most reports praise the quality of care and the safety provided, isolated negative experiences related to personal care and wait times for assistance have been cited. Opinions on food quality are mixed, though many appreciate the attention to residents’ dietary needs. Family participation in community events is often encouraged, and residents generally experience an environment focused on respect, well-being, and a sense of community. As of early 2024, there have been no significant changes or new updates noted for the facility.

Costs at this community start at $5,390 and range up to $7,500. The average price in the community is $6,445, which is more than the average price in the area of $5,264. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.