Westport Place Health Campus

Both of my wife’s grandparents rehabbed broken hips here 6-8 years ago and we had a great experience. Her grandmother needed to rehab again after a fall last month and it’s clear that Trilogy has let this location fall by the wayside since then. Rooms are dirty, air conditioning units don’t wo...

Both of my wife’s grandparents rehabbed broken hips here 6-8 years ago and we had a great experience. Her grandmother needed to rehab again after a fall last month and it’s clear that Trilogy has let this location fall by the wayside since then. Rooms are dirty, air conditioning units don’t work (multiple units can obviously be seen to be leaking from the outside, staff has been notified and seemed aware but nothing done), furniture is in need of repair. While the staff have been pleasant and accommodating, it’s clear they are severely understaffed for their needs often only having one LPN (who from what we’ve observed are only there to dispense medicine and manage paperwork, not actually assist patients unless absolutely necessary) and one aide for a hallway of 16-20 people. Physical and Occupational therapists often have to step in and help patients as they’re bringing people to and from therapy. The staff all seem to care and want to do a good job but unfortunately you can only provide the level of care you have the amount of staff to provide. We will never return after this experience and will stop recommending friends and family to come here for any rehab needs.

My mom is 57, had 2 major spinal surgeries. Had to go back to the hospital and have an emergency 3rd surgery. She left Fraizer rehab and saw this place in the pamphlet they provide-with options for the patients to pick where they would like to stay, and that they feel best suits their rehab needs. S...

My mom is 57, had 2 major spinal surgeries. Had to go back to the hospital and have an emergency 3rd surgery. She left Fraizer rehab and saw this place in the pamphlet they provide-with options for the patients to pick where they would like to stay, and that they feel best suits their rehab needs. She has to re-learn how to walk again. As soon as my mother got there she INSTANTLY WANTED TO LEAVE. Mind you, my mom is in a ton of pain and needs help to do almost everything.. she has always been considered a Fall Risk due to her having to learn how to re walk again. I told the RN she needs the bed rails so she can help pull herself up and not fall out when trying to get out of bed. She said ‘it’s weird in the rehab places bc they consider it a restraint’ so I had to sign a waiver for them to add them.. fine..I got checked in, and instantly as soon as I walked down her hallway it smelled like feces. The main areas look nice, but the rooms are very small, there was not enough room for the PT to properly get her transferred from her TINY HARD BED to the wheelchair. The physical therapist DID NOT EVEN LOCK THE WHEELCHAIR WHEN MY MOM WAS ABOUT TO SIT DOWN. The bathroom had some type of lock on it, I asked the CNA if that was normal, she said, “oh it’s just faulty!” She had to jiggle and mess with it for about a minute before I could get in to use the bathroom. They had a raised toilet cover with the handlebars and it’s so tiny, and the plastic was CRACKED FROM PRIOR PATIENTS USING, I COULD SMELL THE URINE ETC THAT SPILLED INSIDE OF THE CRACK. Total infection fest luckily we removed that so she could just use the normal toilet. If you expect speedy service to your call light- youbare in for a huge disappointment! One old woman in room 108 was crying “help me help me I need my pain medicine!!!” They clipped the call light to her so low that the poor woman didn’t even know where it was, no nurse was around- so I started to ask the doctor rushing down the opposite hall, he didn’t seem to care.. the RN came by right then and said “Oh she just shouts out all the time!” Her feet were the size of balloons!! Just avoid this place, all of these 5 star reviews are lies. Luckily she’s being moved to a better facility tomorrow where they have superb equipment to help her get strong and back on her feet so she can come home. What a nightmare -