West Mark, formerly operated as Brookdale in San Antonio, TX, is a senior living community that primarily provides assisted living and memory care services. The facility offers support for residents who require assistance with daily activities while promoting autonomy within a secure and structured environment. Assisted living residents receive help with full assistance in bathing, eating, dressing, and toileting as needed. For individuals with Alzheimer’s disease or other forms of dementia, West Mark offers a dedicated memory care program housed within a secured community, designed to enhance safety and quality of life for those with cognitive needs.
The care and medical support available at West Mark includes 12-16 hour on-site nursing, with registered nurses assisting residents throughout the day for medication management, diabetes care, ambulatory assistance, and incontinence needs. Specialized care services such as hospice and podiatry visits are available, reflecting a commitment to comprehensive wellness. The mental wellness program is designed to support residents’ psychological and emotional health, and in keeping with the community’s religious diversity, accommodations for Catholic and Chinese cultural or spiritual needs are offered.
Amenities at West Mark include an on-site barber and beauty salon, laundry and dry-cleaning services, and a variety of community clubs to foster social interaction. Residents have access to an enclosed courtyard and indoor walking paths, offering safe spaces for recreation or relaxation. The secured memory care unit features additional safety measures for residents prone to wandering, as well as activity programming tailored specifically for cognitive engagement.
Transportation services are provided to support both medical and non-medical needs. Complimentary transportation is available, facilitating trips to medical appointments, local shopping, and community outings, while transportation arrangements for non-medical purposes ensure that residents can maintain connections with the broader community as their needs and interests dictate.
According to resident and family reviews, West Mark is generally praised for the professionalism, attentiveness, and friendliness of its staff. Residents and their families frequently note individualized care, a welcoming atmosphere, and overall contentment of those living in the community. Cleanliness and maintenance are commonly recognized as strengths, although some comments mention occasional lapses in housekeeping and a desire for renovations. Rooms are typically considered clean, accessible, and adequately sized, although opinions on space can vary with unit type.
Dining services are well-received, with nutritious meal options served in communal or in-room settings according to preference or need. Daily activity offerings are valued, covering games, arts, and social events; however, relatives of memory care residents would like to see increased engagement opportunities. Outdoor amenities are described as basic yet tidy, with some residents expressing interest in expanded garden or courtyard areas.
Negative feedback centers primarily on isolated incidents involving communication or hygiene standards within the memory care unit and requests for more frequent staff presence during quieter periods. While affordability is reported as typical for the region, some point to the building’s age and amenities as areas for improvement. Overall, West Mark is viewed as providing reliable care within a safe environment, with ongoing suggestions focusing on enhanced staffing, facility updates, and further expansion of resident-focused activities.
Costs at this community start at $2,405 and range up to $4,661. The average price in the community is $2,455, which is less than the average price in the area of $4,385. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
