Wellsprings Post Acute Center

We’ve been trying to admit my father from the hospital for three days. The admitting staff isn’t there on weekends. So if you’re in the hospital being released; good luck trying to reach anyone. You’ll end up paying extra to the hospital, petitioning your medical group or being transferred t...

We’ve been trying to admit my father from the hospital for three days. The admitting staff isn’t there on weekends. So if you’re in the hospital being released; good luck trying to reach anyone. You’ll end up paying extra to the hospital, petitioning your medical group or being transferred to places that actually respond (even if they’re not the greatest). I was told by three different people they’d call back in an hour. All three times I wasn’t called back. Even the case worker from the hospital and medical group had no luck getting someone to transfer. They said they had no transfer request but they don’t call back the person who is sending the request. Then I call on Monday. Surely someone is there in the mornings on Monday? That’s when doctors do their rounds. I was just told by the operator that they don’t come in until 9AM and the person that does admitting is often late. If he ever gets transferred I’ll edit to add the experience from the actual stay but right now, it’s not a good first impression.

I have to say a year ago this center was a huge failure. You walked in and it was dark, dirty and you could tell there was a lack of care being provided. They were understaffed, you would find three to four patients in a room and physical therapy was failing. I manage a senior living community and o...

I have to say a year ago this center was a huge failure. You walked in and it was dark, dirty and you could tell there was a lack of care being provided. They were understaffed, you would find three to four patients in a room and physical therapy was failing. I manage a senior living community and our resident was referred to Wellspings by the hospital. I was horrified by the conditions these people were having to endure. My resident was to be having physical therapy and that was not happening, I had to visit weekly and complain to get them to do their jobs. She was left in her bed unclean and no one to get her up and going for the day. It was heartbreaking. We had another resident that was there who had to have oxygen and the oxygen tank was empty the nurse told the family that the gauge was broken! Unacceptable, how in the heck would anyone know if it was even working! At some point during a visit I saw Davone Florence. I knew him as he would do wound therapy for a resident in my building. I learned he was now working to bring Wellspings back from the pits of hell! A year later and I can say I am so happy and proud to see the improvements that have been made. It is clean, sanitary, staff and patients seem to be well cared for. I have a resident there now and could not be happier with my residents progress and how Wellsprings has really transformed. I am not worrying and concerned for my residents that are being helped there any longer. I see the huge changes and am so thankful on behalf of my residents and families that they now have the right team of people in place who work hard to make a difference in the lives of those they now are treating. Great job!!