Vista Prairie at Fieldcrest

The staff are great but the memory care wing seems understaffed, therefore reactive vs proactive in caregiving. Communication is best done through the nursing staff as the director does not respond to calls/inquiries. Why give the director’s name and phone number when my review says he doesn’t r...

The staff are great but the memory care wing seems understaffed, therefore reactive vs proactive in caregiving. Communication is best done through the nursing staff as the director does not respond to calls/inquiries. Why give the director’s name and phone number when my review says he doesn’t respond?? Short staffed- please pay your workers more so you can hire and RETAIN staff. For what rent is, I would hope those who work with the elderly deserve a higher wage. The food program also needs to be improved. Every time I’ve sat with my loved one at a meal, they have been short food (“they ran out of fruit, vegetables, etc” or “they did not send over enough of …”). Again, for what it costs to live there, the meal program is lacking. Once again, the staff (nursing, CNAs, etc) are doing the best they can with the resources they are given. Another visit- still short staffed in the memory care unit- are they paying more to attract workers? They are raising prices/rent for residents but no word if that will translate to better pay for those that directly work with residents. Why do they often have ONLY ONE staff member to care for the residents with the highest needs??? Do better FC

The staff are great but the memory care wing seems understaffed, therefore reactive vs proactive in caregiving. Communication is best done through the nursing staff as the director does not respond to calls/inquiries.