Ventana by Buckner, located in Dallas, Texas, is a continuing care retirement community (CCRC) that offers a full spectrum of senior living options, including independent living, assisted living, memory care, skilled nursing, and rehabilitation services. The facility is operated by Buckner Retirement Services, a nonprofit organization known for its long-standing involvement in senior living. Ventana by Buckner features high-rise apartment residences and provides residents with access to a range of amenities such as multiple dining venues, wellness and fitness programs, and an array of social and recreational activities. In addition, Ventana by Buckner was recognized as a Best Continuing Care Retirement Community for 2024 by U.S. News & World Report.
Residents at Ventana by Buckner have access to a comprehensive range of care and medical support services. Assistance is available for activities of daily living, including full support with bathing, eating, dressing, and toileting, tailored to the individual needs of residents. The nursing and care team provide specialized services such as incontinence care, ambulatory assistance, medication management, diabetes care, and memory care support within secured community areas for those living with Alzheimer’s or other forms of dementia. Therapists and visiting specialists, including podiatrists and English-speaking care professionals, are part of the support network. Amenities to support residents’ overall well-being include an on-site barber and beauty salon, massage therapy services, organized clubs, and communal spaces that encourage social engagement.
Ventana by Buckner provides complimentary transportation services for both medical and non-medical purposes, ensuring residents have access to healthcare appointments, shopping, and community outings as needed. This transportation service supports both the healthcare needs and the social engagement of residents in the community.
Based on summarized resident and family reviews, experiences at Ventana by Buckner vary significantly. Independent and assisted living residents often express satisfaction with the building’s amenities, daily activities, and a generally supportive atmosphere. Several dedicated staff and frontline caregivers are recognized by name for their professionalism and personal attention. However, concerns have been raised by families and residents about care quality in skilled nursing and rehabilitation areas. Complaints focus on issues such as medication errors, delayed responses to call lights, unmet hygiene needs, lack of communication, insufficient staffing, and lapses in professionalism. Some families have reported hiring private caregivers to ensure basic needs are met and describe instances of serious neglect, turnover among agency staff, and management challenges. Overall, while many residents enjoy the community’s environment and care in less intensive settings, the quality of clinical care, particularly in skilled nursing and rehabilitation, appears to be inconsistent.
Costs at this community start at $4,602 and range up to $4,602. The average price in the community is $4,602, which is more than the average price in the area of $4,591. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
