The Windsor at Ortega, located in Jacksonville, Florida, is a senior care facility specializing in both assisted living and memory care services. The community is designed to support residents who require varying levels of assistance with activities of daily living, including full assistance with bathing, eating, dressing, and toileting. Specialized services are also available, such as memory care for individuals with Alzheimer’s and other forms of dementia, as well as podiatry. The facility is equipped to accept residents with psychiatric issues within its care scope. Amenities include restaurant-style dining, personalized care plans, and a range of life enrichment and recreational programs. Resident and family reviews frequently note the professionalism and dedication of the staff, highlighting strong communication and individualized attention, especially from leadership and nursing teams. The environment is commonly described as home-like, clean, and secure, with well-organized activities and social events. Meals are generally well received, with the dining experience compared to that of a restaurant, though some commenters mention limited menu variety. Transitions into the community are reported to be smooth for new residents and their families, and facility cleanliness and maintenance receive positive marks. While the cost is noted as higher than some alternatives, many reviewers believe the quality of care provided is commensurate. There is one report of a critical nature regarding staff conduct; prospective residents are encouraged to conduct further research as part of their decision-making process. Overall, The Windsor at Ortega offers a range of care services and amenities aimed at promoting resident well-being, safety, and engagement.
Costs at this community start at $5,375 and range up to $8,060. The average price in the community is $6,718, which is more than the average price in the area of $5,337. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
