The Waterford at Richmond Heights, located in Cleveland, Ohio, is a senior living community that primarily offers independent living services. The facility is designed to support residents seeking an active retirement lifestyle without the need for daily medical or personal assistance. Amenities at The Waterford include chef-prepared meals, scheduled social activities, housekeeping, transportation services, and access to common spaces for recreation and community engagement. The community does not provide assisted living or memory care services.

Care and medical support at The Waterford are oriented toward individuals who do not require ongoing healthcare interventions or daily assistance. While there are no in-house care services such as occupational therapy, physical therapy, or support from licensed nurses, residents can access external healthcare providers as needed. Ancillary services sometimes available at similar communities—like on-site barber and beauty salons, hospice, podiatry, audiology, dental, or therapy rooms—may not be a routine part of The Waterford’s offerings. Additionally, there is no provision for staff-assisted activities of daily living such as bathing, eating, dressing, or toileting for full assistance. The overall focus remains on promoting independence among residents.

The Waterford at Richmond Heights offers scheduled courtesy transportation for its residents. This service is designed primarily to facilitate access to off-site appointments, shopping, and community outings, supporting both medical and non-medical transportation needs as part of an independent living lifestyle.

Resident and family reviews for The Waterford at Richmond Heights reflect ongoing concerns regarding staffing, care quality, and facility management. Reviewers frequently mention issues with chronic understaffing, delayed response times to requests for assistance, and insufficient communication with management, notably impacting resident well-being. Problems with workplace culture, such as favoritism and low staff morale, are also cited by current and former employees. Overall, while The Waterford emphasizes an independent, active living environment with a range of amenities, feedback indicates significant dissatisfaction related to support services and organizational responsiveness. No recent expansions or major changes to service offerings have been reported as of mid-2024.

Costs at this community start at $1,695 and range up to $7,878. The average price in the community is $4,786, which is less than the average price in the area of $5,047. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.