The Terraces at Los Altos, located in Los Altos, California, is a senior living community operated by the nonprofit HumanGood. This community offers a continuum of care that includes independent living, assisted living, skilled nursing, and memory care within a modernized setting. The primary care type available is nursing home care, with additional continuing care retirement community (CCRC) services designed to support residents as their healthcare needs change over time. The facility features single rooms and spacious, well-lit hallways and emphasizes comfort and resident safety throughout its campus.

Residents at The Terraces at Los Altos have access to a comprehensive range of care and medical support. Nursing staff and caregivers provide assistance with all activities of daily living, including full support with bathing, eating, dressing, and toileting. For individuals living with memory impairment, the secured community is specifically designed to accommodate memory loss, offering dedicated memory care programming in a safe environment. The facility addresses a variety of clinical needs, providing services like incontinence care, ambulatory and diabetes care, and medication management. There is also capacity to accept residents with psychiatric conditions. The Terraces makes use of both English and Spanish in daily communication, and specialized services such as podiatry are available.

Amenities at the community are intended to support residents’ physical and social wellness. In addition to secured indoor and outdoor walking paths for safe mobility, there are organized fitness programs and multiple clubs and community groups to encourage engagement and an active lifestyle. A barber/beauty salon is located onsite, allowing for convenient personal grooming. Life enrichment activities are planned regularly, and the environment is designed to be peaceful while supporting autonomy and respectful care.

Transportation services at The Terraces at Los Altos are available to assist residents with both medical and non-medical needs. Complimentary transportation is provided for certain purposes, such as medical appointments, ensuring residents can access necessary healthcare services. Additional transportation can be arranged at cost for other outings or appointments, facilitating flexibility and enabling participation in outside activities.

Feedback from residents and families reflects a range of experiences at The Terraces at Los Altos. Many reviewers highlight the professionalism and attentiveness of direct care staff, noting strong communication, particularly during COVID-19, and individualized support from nurses, CNAs, and therapists. Families frequently mention the clean, attractive environment and the comfort of receiving regular updates. However, some concerns have been expressed about transparency in billing practices, with reports of unanticipated charges and dissatisfaction with the response of higher-level management. Overall, the physical environment and hands-on care receive consistent approval, while administrative and management-related issues have been a point of criticism for some families. Experiences appear to vary depending on individual needs and expectations.

Costs at this community start at $1,850 and range up to $8,695. The average price in the community is $5,272, which is less than the average price in the area of $6,022. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.