The Palazzo is a senior living community located in Phoenix, Arizona. It provides a range of care levels, including assisted living as its primary service, with additional offerings in continuing care retirement, skilled nursing, and memory care. Designed as a continuum-of-care environment, The Palazzo allows residents to transition between independent living, assisted living, skilled nursing, and memory care as their health needs evolve. The community is situated on a modern, well-maintained campus with recent renovations to resident accommodations and common areas, reflecting ongoing efforts to improve resident comfort and amenities. The facility is locally owned and focuses on delivering personalized support within a resort-style environment.
The Palazzo offers extensive medical and personal care support. Residents have access to on-site nursing and care teams who provide incontinence care, ambulatory assistance, and comprehensive memory care in secured, designated areas. For those managing chronic health issues, diabetes care and medication management are available, overseen by trained staff. The community supports full assistance with activities of daily living, including bathing, eating, dressing, and toileting. Language support is available in English, Spanish, and Vietnamese, helping to ensure clear communication with residents and families. The facility features amenities such as clubs and special interest groups, a barber/beauty salon, both indoor and outdoor walking paths for exercise, a massage therapist, and a variety of fitness programs including yoga and chair yoga. The environment is secured for safety, particularly for residents in memory care.
Transportation services at The Palazzo are designed to support both medical and non-medical needs. Complimentary transportation is available for scheduled medical appointments, while additional transportation options for other outings or errands are offered at an additional cost. These services help residents maintain independence and access local resources as needed.
Regarding resident and family feedback, most reviews highlight good or very good care quality, with particular appreciation for the facility’s friendly and helpful staff. The physical environment is described as modern, clean, and attractive, featuring amenities such as a pool and inviting outdoor spaces. Opportunities for socialization and diverse activities are frequently cited as strengths, and staff communication with families is often rated as excellent, especially during transitions and integration of new residents. Some families commend individual staff members for exceptional dedication; however, concerns have been raised about occasional understaffing, inconsistent service in dining and maintenance, staff turnover, management follow-through, and food quality or special diet offerings. There are also periodic reports of challenges in handling complex care needs, particularly for memory care and hospice coordination, as well as some operational inconsistencies between different care wings. Nonetheless, the facility is generally recommended for its value, active social environment, and caring staff, while acknowledging intermittent operational challenges.
Costs at this community start at $2,095 and range up to $5,963. The average price in the community is $4,029, which is more than the average price in the area of $3,766. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
