The Laurels & The Haven in Highland Creek is a senior living community located in Charlotte, North Carolina, providing both assisted living and memory care services. Designed for residents with varying levels of care needs, including those with Alzheimer’s disease and other forms of dementia, the facility emphasizes personalized care plans tailored to support individuals in their daily routines. The grounds feature landscaped outdoor areas, communal spaces for socialization, and organized activity programs to foster engagement and well-being among residents.
Care services focus on key areas of support, such as incontinence care, ambulatory care, and diabetes management. The community offers comprehensive assistance with activities of daily living, delivering full support for residents who require help with bathing, eating, dressing, and toileting. Medication management is provided, including regular administration and monitoring by licensed staff. Wellness checks are routinely conducted, and a licensed nurse is present on-site 24 hours a day to address residents’ medical needs and coordinate care. Additional amenities include an on-site barber and beauty salon, contributing to residents’ personal care and grooming options.
Transportation services at The Laurels & The Haven in Highland Creek are available for both medical and non-medical purposes. Complimentary and scheduled local transportation options are offered to facilitate residents’ access to medical appointments, shopping, and community outings, supporting continued independence and access to necessary services.
Based on resident and family reviews, experiences at the community are mixed. Many residents and families commend the front-line caregiving staff, especially for their compassionate approach, attentive service, and diligence in areas such as medication management and memory care. Positive remarks are often made about the cleanliness and upkeep of the environment, as well as the quality of dining and activities. However, concerns have been raised regarding inconsistent response times to residents’ needs, missed medications, and occasional lapses in housekeeping and laundry services. Communication during incidents such as falls or hospitalizations has been cited as an area needing improvement, with some families expressing frustrations over management’s responsiveness and follow-through. High staff turnover, especially among management, and organizational inconsistencies at the corporate level have contributed to uncertainty about the facility’s long-term care quality. Difficulties in the admissions process, billing, and clarity over policies have also been reported.
Reviewers generally distinguish between the positive experiences with frontline caregivers and ongoing frustrations with administration and management. Prospective residents and their families are encouraged to directly observe care and interactions with everyday staff to assess the community’s suitability, as on-the-ground caregiving is frequently praised even as organizational and administrative challenges persist.
Costs at this community start at $3,800 and range up to $7,097. The average price in the community is $5,448, which is more than the average price in the area of $4,678. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
