The Hidden Gem is an assisted living facility located in Lake Ronkonkoma, NY. This residential community is designed for adults who require support with daily activities while seeking a home-like atmosphere with care services available on-site. The Hidden Gem offers accommodations that support both social engagement and personal privacy, with communal areas for dining and recreation as well as individualized living spaces.
The care and medical support at The Hidden Gem include specialized services for residents managing chronic health conditions. For those with diabetes, the facility staff provides assistance with blood glucose monitoring, medication supervision, and dietary guidance as directed by each resident’s healthcare provider. Incontinence care is available, with staff offering scheduled reminders and necessary assistance for toileting and personal hygiene, promoting dignity and comfort for residents. Ambulatory care services ensure that residents who require mobility support, including those who use walkers or canes, receive necessary assistance in moving safely throughout the facility.
The Hidden Gem also accepts residents with psychiatric diagnoses. Staff receive training to support individuals with a range of mental health needs, adhering to individualized care plans designed in collaboration with families, healthcare providers, and the resident. However, families should be aware that some reviews indicate challenges in managing residents with more complex behavioral or cognitive care requirements, and the facility’s ability to support acute or sudden behavioral changes may be limited.
Assistance with activities of daily living at The Hidden Gem includes standby supervision for bathing, eating, and dressing. Residents are encouraged to maintain independence, with staff available to provide cues, reminders, and minimal physical assistance as appropriate. For toileting, the expectation is that residents are largely independent, performing self-care with minimal input.
Transportation services are provided as a complimentary amenity. This service is available for both medical needs, such as physician appointments or outpatient procedures, and non-medical purposes, which may include local errands or scheduled recreational outings, subject to facility policy and scheduling.
Resident and family feedback for The Hidden Gem is varied. Some families and residents commend the community’s caring and attentive staff, highlighting personalized attention and long-term relationships. The administrator, Carolyne, is frequently cited as effective and responsive, contributing to a positive and well-managed environment. However, other families have expressed concern over communication and support, particularly when residents faced complex health or behavioral challenges. Reports of premature discharges, insufficient communication regarding transitions, and disputes over refunds have been noted by some families who felt the facility’s response to higher care needs was inadequate. As a result, The Hidden Gem may be best suited for individuals whose needs align with its available resources and support structure, with prospective residents encouraged to discuss care expectations in detail during the admissions process.
Costs at this community start at $2,880 and range up to $12,300. The average price in the community is $7,590, which is less than the average price in the area of $7,919. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
