The Falls at Cordingly Dam

It comes down to no one is going to take care of your loved one the way you would want to buy bottom line- my mom was safe and all her needs were met. All these places are sooooo expensive. I would mind spending the money if it went to the aids and the ones really doing the hard work not the big g...

It comes down to no one is going to take care of your loved one the way you would want to buy bottom line- my mom was safe and all her needs were met. All these places are sooooo expensive. I would mind spending the money if it went to the aids and the ones really doing the hard work not the big guy

• There are 2 elevators 1 of the elevators was broken for weeks. • Doesn't seem like they can retain employees • The food is awful and there are no snacks out during the day i.e. cookies, fruit etc. for a resident to just grab • The "all day" menu does exist but it's a huge "imposition" fo...

• There are 2 elevators 1 of the elevators was broken for weeks. • Doesn't seem like they can retain employees • The food is awful and there are no snacks out during the day i.e. cookies, fruit etc. for a resident to just grab • The "all day" menu does exist but it's a huge "imposition" for them when you want something from the kitchen • Activities are sub par. • I try to go once a week and use the kitchen to make a decent meal for my mother and another resident and her husband. Generally the cabinets in the kitchen are locked so you have to hunt someone down. I need to bring my own pots/pans, napkins, serving bowls etc. because they don't have any. Sometimes there are dirty dishes in the dishwasher because it hasn't been run. I've had to unload the dishwasher (not a big deal). • On two occasions I've been there when a resident has "gone missing". I was at the front desk one time and watched as three staff talked about it. Not one of them went outside to look around. Turns out the resident made his way to Starbucks to get coffee because he doesn't like the coffee at the falls. • Often times the front desk is left unattended • If you call for an attendant it can take 30-40 minutes for somebody to come. There is no way to differentiate between an emergency and someone just needing something non- urgent • The system to call an attendant has been down at least 2 times that I know of in less than a year • Parking is extremely limited for guests • when they have "happy hour" it's at 2:30 in the afternoon • The new bistro seems to be for looks, I've never seen it used • The staff is generally very friendly however, you can see some of the staff are just burned out and don't seem to enjoy their job • They seem understaffed yet keep taking new residents

The Falls is poorly managed and their only focus is on profits. They skimp, ignore and dodge anything that requires funding. For example they’re thrilled to show off the newly renovated facility however they don’t disclose that the HVAC system doesn’t work, the bistro gathering space is never ...

The Falls is poorly managed and their only focus is on profits. They skimp, ignore and dodge anything that requires funding. For example they’re thrilled to show off the newly renovated facility however they don’t disclose that the HVAC system doesn’t work, the bistro gathering space is never open, they’ve been through several chefs in the past year, the $[removed] activity fee buys you someone turning on the TV or moving an employee from another area to quickly come up with a word game. The Fitness Instructor from the gym had to teach bridge, but had never played and didn’t know how, and was responsible for Easter egg decorating. We use the family dining room on occasion and every time we go we find it dirty, dishes haven’t been done - which only requires turning on the dishwasher, there are no pots and pans, no cleaning supplies and we’ve had to go down to the dining room to get utensils, glasses and napkins. They have mailboxes but apparently they weren’t set up correctly (and never fixed after a year) so mail is delivered haphazardly, and inconsistently and normally just left at their dining table for the resident to find. Packages can take days to be delivered and on several occasions we received packages for someone else. The food is horrible! They use poor quality ingredients, nothing is fresh, the menu is extremely limited and never changes, the run out of the most basic things. There is no where for a resident to get a water, cup of coffee or snack during the day. They are always short staffed yet continue to bring in new residents knowing they don’t have the staff to support them. My mom was told they could no longer arrive at the scheduled time to get my dad ready in the morning because they had to take care of several new residents. My father went to get a haircut at the falls and they lost him for 3 hours and no one knew where he could be. This was frightening for my mother. We’ve had several instances while visiting where we had to assist a resident back to their apartment and we’ve witnessed several instances of residents escaping. The front desk isn’t always staffed because of ongoing staffing shortages and the need for the front desk staff to leave to fill in elsewhere. Residents wear buttons to push when they need help. However on at least 2-3 instances the entire system was down and they have no backup in place. One evening my father got up to ho to the bathroom and my mother pushed the button because she couldn’t get him off the toilet by herself. No one responded. She continued to push the button and pulled the emergency cord but no one came. Finally after about 40 minutes she went out into the hall to flag someone down. We don’t know why no one ever responded but we did learn that the emergency system wasn’t functioning. The facility has only two elevators for all 4 floors. One elevator went down and it took them over 6 weeks to get it repaired. It’s a serious safety concern to only have one functioning elevator for all the residents, staff and visitors. I could go on and on but the point is The Falls is not a place to put your loved ones. I think they count on the fact that most residents won’t speak up and no longer have the mental acuity to recognize the significant deficiencies. This is not low income housing however that’s how it’s run. My mother is paying the equivalent of a monthly mortgage for a $2.5mil home to live there and is absolutely not getting services or amenities that even come close to what she should get for her money. I do want to say that the staff is wonderful! They work hard, care about the residents and want to do a good job. The problem is they have no support from management, they’re trying to compensate for the ongoing staffing shortage and they’re afraid of losing their jobs. The staff don’t feel comfortable identifying safety concerns for fear of losing their jobs. I’ve been told, but cannot confirm, that part of the reason for the staffing shortage are the very low salaries. I don’t know if this is accurate, and I hope it’s not, but these residents are paying a ridiculous amount of money to be there which should certainly cover above average salaries and benefits for these critical workers. I’ve personally told staff I would be a reference if they could find a job in a better place.

They trick you on the tour. The food is terrible, watching a concert on TV is considered an activity. No snacks to grab throughout the day like other AL facilities. The everyday anytime menu, you need to be willing to wait a LONG time and deal with staff that is less than thrilled that you want t...

They trick you on the tour. The food is terrible, watching a concert on TV is considered an activity. No snacks to grab throughout the day like other AL facilities. The everyday anytime menu, you need to be willing to wait a LONG time and deal with staff that is less than thrilled that you want to eat. You can’t control the heat or AC even though you have a thermostat. They can’t retain staff. In the few times I’ve visited, twice a resident has “gone missing”, not to hard to escape when the main door is unlocked and front desk is unattended.