The Auberge at Lake Zurich

They are very engaged with the clients and family. The monthly learning sessions with the families was very helpful and informative. They could do better with communication between the staff and clients. I believe the staff was trying to accommodate some requests but did not communicate with the fo...

They are very engaged with the clients and family. The monthly learning sessions with the families was very helpful and informative. They could do better with communication between the staff and clients. I believe the staff was trying to accommodate some requests but did not communicate with the following shift on the requests. Also there were times where the room appeared to have a quick mopping and missed some of the floor. I think Covid and the ridiculous Illinois Covid policies and oversight caused difficulty with appropriate staffing. There were times when the staff level was low, but not the fault of Auberge. They did their best to compensate for the lack of staffing but seemed a little overwhelmed for the clients who needed more care and attention. I believe they are better staffed today but my rating is for the period we were there and Covid policies were difficult to navigate. Overall the leadership staff was eager to help and corrected any concerns we had. The hospice group has to get a lot better. I know they are a third party but boy they communicated very little and never gave an update unless we called them.

Overall we had a great experience at The Auberge. Food was great. Only thing that bothered me was clothes and things went missing. But the staff very friendly and treated my folks great.

Auberge at Lake Zurich is very clean. The rooms are spacious, and the staff is very accommodating. The caregivers are awesome and my friend seems to like it. She is a level two memory care and they could go up to level six. So, that was a big plus for us. The day that we went to visit her, they gave...

Auberge at Lake Zurich is very clean. The rooms are spacious, and the staff is very accommodating. The caregivers are awesome and my friend seems to like it. She is a level two memory care and they could go up to level six. So, that was a big plus for us. The day that we went to visit her, they gave us some sliders and some pancakes, and the food was good. Once you leave your room in the morning, you can't go back into it unless you need to use the bathroom. The doors are locked and they don't want people hanging out in their room. They have group sessions, tdo arts and crafts, do physical therapy, and play games. She'll play bingo, they watch movies, and they have visitors like dogs that come in. So, they keep the residents pretty active until it's time to go to bed.

The staff was very friendly, the houses were very clean and did not smell like a nursing home, they staff had scheduled activities for the residents almost every hour of the day. They also cared about the residents and would tailor special amenities for a resident if they needed something extra.They...

The staff was very friendly, the houses were very clean and did not smell like a nursing home, they staff had scheduled activities for the residents almost every hour of the day. They also cared about the residents and would tailor special amenities for a resident if they needed something extra.They also have an open areas for the residence to walk around outside safely. They make the residents feel like they have freedom and it's their own home. I love auberge and am very grateful for them.