TenderCare - University Hills is an assisted living facility located in Denver, Colorado. The facility provides residential care for seniors who require assistance with daily activities and on-site support for various health concerns. TenderCare - University Hills offers private and shared living spaces, communal areas for dining and recreation, and a variety of amenities designed to support residents’ general well-being.

The facility provides several care and medical support services. It maintains programs and spaces for clubs and community gatherings, supporting resident engagement and social interaction. Incontinence care services are available, including scheduled assistance and supplies management. Ambulatory care is provided for residents who need help moving safely around the facility. The facility includes a separate memory care wing designed for residents with Alzheimer’s or other forms of dementia, offering a more secure environment and specialized oversight. Diabetes care management is available, including medication administration and blood glucose monitoring as needed. The facility is also able to accept residents with psychiatric issues, offering basic support and supervision. Assistance with activities of daily living includes full assistance with bathing, dressing, and toileting, and some physical assistance with eating.

However, resident and family reviews have raised significant concerns regarding the quality of care and staff conduct at TenderCare - University Hills. Multiple reports describe incidents of verbal abuse directed toward elderly patients, especially those with dementia, and indicate lapses in supervision, with residents sometimes left alone for extended periods with limited oversight. Staff are reported to work long, demanding shifts—sometimes 24 hours at a stretch for consecutive days—which may contribute to caregiver burnout and reduced quality of care. Reviewers have also cited inadequate responsiveness from facility leadership regarding complaints, with allegations that serious issues were not addressed promptly or effectively. In some cases, law enforcement involvement was required following observed instances of abuse and neglect. These reported issues reflect ongoing dissatisfaction and concern for the overall wellbeing of residents at the facility.

Costs at this community start at $4,250 and range up to $9,247. The average price in the community is $6,748, which is more than the average price in the area of $5,808. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.