Symphony Square is a senior living facility located in Bala Cynwyd, Pennsylvania, offering both assisted living and memory care services. The community is designed to support residents who require varying levels of assistance with daily living activities, as well as those who need specialized care for cognitive conditions such as Alzheimer’s disease or other forms of dementia. Symphony Square is described as a smaller, home-like setting with a strong sense of community and favorable staff-to-resident ratios, especially in its designated memory care unit.
For memory care, Symphony Square provides a secured community environment tailored to the safety and comfort of residents living with dementia. Staff receive specific training for memory support, and the facility is structured to promote independence while minimizing confusion and potential wandering. On-site medical support includes assistance with medication management, diabetes care, podiatry, and incontinence care. The community’s team offers ambulatory care, including help with mobility and transfers, and provides assistance with activities of daily living such as bathing, full support with dressing and toileting, and some physical assistance with eating.
Residents at Symphony Square have access to a variety of amenities and programs aimed at enhancing quality of life. The facility features outdoor walking paths, a barber and beauty salon, restaurant-style dining, and wellness programs, including yoga and chair yoga classes adapted for different physical abilities. Regularly offered fitness programs are designed to support residents’ mobility and general health. Residents can participate in organized clubs, community events, and a calendar of social activities—efforts that have been noted by families for encouraging engagement and social interaction. The primary language of communication at Symphony Square is English.
Transportation services at Symphony Square are structured to help residents maintain appointments and social activities both inside and outside the facility. Complimentary transportation is available for medical appointments and essential errands, while transportation for other purposes can be arranged at cost. This allows residents flexibility in accessing healthcare providers, shopping, or attending family gatherings, provided these services are scheduled in advance.
Feedback from residents and their families indicates that Symphony Square is recognized for its caring staff, clean and well-maintained environment, and good food quality. Specific staff members in memory care, activities coordination, and nursing have received praise for their dedication and engagement with residents. Some families highlight robust social programming and individualized attention. However, there are also critical comments regarding staffing consistency, communication, and management turnover, particularly affecting the memory care unit. Reports of design challenges in the memory care area and occasional lapses in infection control or supervision have been noted. Despite these concerns, the majority of family members and residents express confidence in Symphony Square’s supportive environment and standard of assisted living services, while perspectives on memory care vary based on individual experiences. As of mid-2024, no major changes or new services have been announced at the facility.
Costs at this community start at $5,000 and range up to $7,500. The average price in the community is $5,048, which is less than the average price in the area of $6,313. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
