Sunrise of Smithtown

I was only a perspective client looking at the facility for my mom, but after my tour, I would never put my mom at Sunrise. Initially i was impressed with the tour guides speech and knowledge, but as the meeting progressed things took a turn. We toured the whole facility. A client on the memory unit...

I was only a perspective client looking at the facility for my mom, but after my tour, I would never put my mom at Sunrise. Initially i was impressed with the tour guides speech and knowledge, but as the meeting progressed things took a turn. We toured the whole facility. A client on the memory unit was asking for help. The tour guide said she would get someone to assist, but instead, she walked right over to the elevator to carry on with the tour. I let her know we can wait if she needs to notify someone to assist the patient. The Tour guide rolled her eyes and said “she always asks for help, she doesn''t need anything”. I stood there a moment and so she huffed and went over to a nurse. I could hear them both talking negatively about the patient. (Personally i thought that was a golden opportunity for them to showcase their skills, and boy did they! 👎🏼 ) At the end of the tour, we were reviewing pricing. They only gave me a quote for the memory care unit. When i asked for the Assisted living price, her and the Executive Director became very confrontational. Despite never meeting my mom, they insisted she needed memory care and refused to give me an assisted living price. The Executive Director brushed me off saying “ i know this is hard for you to accept”. I let them know the reason Im here is because Ive accepted it. They again brushed me off, saying I don''t need the Assisted Living price and THEY will be the ones to determine where she goes. I let them know that they can do an assessment, but MY full time job is assessing patients to determine level of care, just in another state, so i know what LOC is needed currently. Only then did they finally agree to give me the price. I asked for the potential patient capacity of the facility. The tour guide angrily said “ WHY does everyone ask that? I dont get it!?” I explained that she is marketing this place as a “smaller Assisted living” so i wanted to know the scale. She responded “i don''t see why that even matters”. Again, lots of back and forth and interrupting me before she answered my question. The Tour guide then tells me the food is “ Farm to table”. Personally I thought that was nice, so I asked which farm they get the food from. Again, huffing and with attitude, the tour guide said “ we don''t ACTUALLY get it from a farm. Its just an expression! We cook everything in house”. So… Im not sure if she just doesnt know what farm to table means, or if she is just doing a sales gimmick assuming no one will ask questions. Either way, if the sales office, the Executive Director, and staff get this confrontational with lucid prospective clients, I am scared to think how they treat incapacitated adults who cant defend themselves. Never ever will i place my mom here. Also, my mom was assessed by two places we are considering, both determined Assisted Living is better for her at this stage. So I may know a thing or two. Just saying 🤷🏼‍♀️ Ive been in and out of dozens of assisted livings, nursing homes, and memory units throughout my career, both private pay and government funded, i would strongly caution people on this place, but to each their own.

My mother has been living here for over 3 years now...I can honestly say she wouldn''t still be alive without there compassionate and attentive care. Sunrise provides a higher level of care than most assisted living organizations are capable of. The whole place is clean, bright, well decorated,with ...

My mother has been living here for over 3 years now...I can honestly say she wouldn''t still be alive without there compassionate and attentive care. Sunrise provides a higher level of care than most assisted living organizations are capable of. The whole place is clean, bright, well decorated,with outdoor spaces to enjoy a beautiful day. They provide varied activities throughout the day and the food is excellent with varied choices at each meal..there must be a new chef, cause the meals have improved the last 6 months or so.👏