Sunrise at Mill Basin

Disappointing Experience with Phone Service at Sunrise Assisted Living I recently called Sunrise to follow up on a caregiver position I applied for, and my experience with their phone service left much to be desired. Marci, the individual who answered the phone, was unhelpful and exhibited a rude at...

Disappointing Experience with Phone Service at Sunrise Assisted Living I recently called Sunrise to follow up on a caregiver position I applied for, and my experience with their phone service left much to be desired. Marci, the individual who answered the phone, was unhelpful and exhibited a rude attitude throughout our interaction. When I inquired about speaking to HR regarding my application, Marci abruptly informed me that I would have to wait until they reached out to me, without any further assistance or explanation. It’s disheartening to encounter such unprofessionalism, especially when seeking employment opportunities. While I understand that transferring calls or dealing with HR inquiries may not be Marci’s primary responsibility, her dismissive attitude and lack of empathy reflect poorly on Sunrise. It’s crucial for frontline staff like Marci to handle inquiries with courtesy and professionalism, as they are often the first point of contact for potential employees or clients. This experience has left me with a negative impression of Sunrise’s customer service standards. It’s evident that there is a need for improvement in communication and employee training to ensure that all interactions, whether in person or over the phone, are handled with care and respect. I hope that Sunrise addresses these issues to provide a better experience for future applicants and customers.

I would like to share my story of how this facility has refused my relative over three times in a given year. There are no words to describe how I have been in the health care profession for 36 years and administration in large medical hospitals in Manhattan and have seen what I have seen in the sel...

I would like to share my story of how this facility has refused my relative over three times in a given year. There are no words to describe how I have been in the health care profession for 36 years and administration in large medical hospitals in Manhattan and have seen what I have seen in the selection process at this sunrise at Mill basin. There is an administrator here named Alexa who has no medical expertise or knowledge and is allowed to say whether a person can be admitted there or not with medical records that are documented so clearly by professional physicians. She has also again the third time refused my uncle. He has been a medical miracle to the family and the medical profession that we are so excited and trying to get him into assisted. Living here has caused nothing but sadness to my uncle and the family. Being a resident of Bergen Beach for more than 20 years, I am well known in the community and I can no longer feel that this facility should have people of good value in nature be admitted there. This administrator had no business to not even say to the family why she was refusing. My uncle did not see my uncle did not speak to me as his power of attorney. Nothing. She refused him three times with his clean medical record and nothing there to differ. She refused him who would put her in this position that has no medical knowledge and no professional courtesy to others. This is an inhumane factor that has happened and I hope no one out there will ever have to experience what I and my uncle and my family have gone through when there are other facilities in Nassau county. More expensive in Brooklyn that have accepted my uncle. This place refuses to take him so I''m writing there so the public can see and read what I have gone through and an unjust feeling that this is caused in my heart. Thank you and I hope that people will read what I wrote and listen to what I have stated here