Stephenson Nursing Center

Staff does not do head count or check on residence. Oct 2015 Father went out to have a smoke fell. He laid there 2.5 hours. He finally got his cell phone out to call for help himself. Had a broken hip. My Father did not want to move because he had friends there. Only two Nurses would call to let...

Staff does not do head count or check on residence. Oct 2015 Father went out to have a smoke fell. He laid there 2.5 hours. He finally got his cell phone out to call for help himself. Had a broken hip. My Father did not want to move because he had friends there. Only two Nurses would call to let me know he had fallen Between 2014 and 2020 called to let me know he had fallen . On July 9 2020 , My father fell at 11pm I got a call at 11:30 pm that he fell and was blooding all over and did I want him to go to the Hospital. I said yes. My Father weighted 153 pounds on that day. My father went into hospice on July 11 2020. Was still able to do things himself. Till mid September2020. When my family I started to see a change in him. Sleeping a lot, table moved away from bed, no fluids in room. Food trays on table but no one to help him to reach it. When calling about all this was told " We are understaff", and hung up on. Their staff did not wear their mask correct or at all. No hand washing of any kind. Ever day had to call and wait till they decide to open currents and window so we could talk to him. Family and myself try to talk to someone. But was always told not there or we are understaff. On Oct 14 got a call. Telling his was to be moved. By then his could not sit up by his self. But they were going to put him on a bus. Oct 15 2020 Had to discharge him for FNH Hospice over fax''s. I called the VA for help. They know nothing of the outbreak of Civid-19. VA moved my father and all the rest of the Vet''s out. And set up new Hospice for us . When he got to new facility. He weight 135 pounds ,Was told had 5 Bedsore''s. Large one on his butt. my Family and I could not see him. On Nov 12 2020 my Father died of Aplastic Anemia. I was with him when he passed. I seen the Bedsore myself. I cried the 45 minutes home. Because I could do nothing to help he. Because they could not bothered to treat his Bedsore Correctly. Just used Magic butt ointment. They know he was anemic. Yes I have all his medical records from Walnut Acres and the other Facility and the Hospital. Have picture also of all this. Have IDPH report also. Would give 0 star . Yes I did File a complaint with IDPH. To this day ever time I look my Father Flag I cry. He severed over 20 years in the Army. Stephenson County Nursing Center at the time of my Father was admitted there was told We Love Our Vets. Not so.

My stepfather is a resident. He is very happy at Walnut Acres. The staff is kind and caring and I have seen nothing but respect shown toward him and the other residents when I am visiting. This home is doing its best to care for both the residents and their families. I’m glad he was there during t...

My stepfather is a resident. He is very happy at Walnut Acres. The staff is kind and caring and I have seen nothing but respect shown toward him and the other residents when I am visiting. This home is doing its best to care for both the residents and their families. I’m glad he was there during the pandemic and so well protected and cared for.