St. Francis Heights Convalescent Hospital

My grandma suffered a severe stroke and has been bedridden for years. She is unable to communicate now and cannot use the bathroom or eat without being hand fed. My aunt comes to feed her three times a day with a special technique and it requires time and patience. My grandma has been at this facili...

My grandma suffered a severe stroke and has been bedridden for years. She is unable to communicate now and cannot use the bathroom or eat without being hand fed. My aunt comes to feed her three times a day with a special technique and it requires time and patience. My grandma has been at this facility for 4 years now and everything was fine up until she tested positive for COVID. My grandma tested positive on June 16th and they promptly moved her to the COVID unit. They did not allow my aunt to visit, and we were worried that my grandma wouldn’t be fed correctly. My aunt even showed a nurse step by step how to feed my grandma and hoped for the best. They released her 12 days later from the unit. My grandma was gaunt, cheeks sunken in, pelvic bones and rib cage protruding. My tiny grandma who was 95 lbs before was only 87 lbs. My grandma lost 8 lbs and had 2 bedsores in her pelvic area (which has never happened before under my aunts care). Our family believes they starved her the 12 days she was in the COVID unit and didn’t change her diaper as frequently as they should’ve. My grandma used to have these random moments of clarity and speak up, but she has not uttered one word since her traumatic experience at the unit. They starved her. My aunt asked the director of nursing for records of her meals being and administer and there were none. Do not send your relatives here. They will not take care of them and will neglect them. Their employees are overworked, they are unstaffed and they are incapable of providing care for their patients.

The staff are all friendly, caring, and responsive. I''m glad my husband is in excellent care.

WORST HELP HERE ,TURN AWAY☠️☠️☠️☠️☠️💀⚠️🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥 My Father passed here 6/15/18 2 days before Father''s Day. My Mother keep asking staff if they can lower the roomates TV volume down so my Father can rest nothing done struggled to ...

WORST HELP HERE ,TURN AWAY☠️☠️☠️☠️☠️💀⚠️🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥 My Father passed here 6/15/18 2 days before Father''s Day. My Mother keep asking staff if they can lower the roomates TV volume down so my Father can rest nothing done struggled to sleep with loud tv . We ask the Doctor many times to lower his feeding but the Doctor denied our request and keep pumping the dosage and my Mom felt my Father''s stomach getting bigger and hard . My Father had sections of his intestines removed what Doctor force feeds a patient like this. My Father was sent here to recover without rest very loud roommate staff seem like they didn''t care what my Mom requested . If we only knew how this place ran we would''ve never came here. That Friday morning this place was full of staff lounging left to right where ever I looked. From 6am to close to noon we waited for the Corner to pick up my Father . These staff as many as they were at the front desk and hallway to hallway why did we have to wait so long ,and yes we we''re waiting for them to take him ASAP. I wish the Doctor would''ve listen to my Mother''s request to lower the feeding and lower the noise in his room . That Doctor and this place should be investigated for all the complaints and review''s . The Doctor says the cause of DEATH WAS A HEART ATTACK. Do research before checking in here you might not check out. We had bad experience with Doctor , staff and Corner communication. Way over staff no help to our needs that day. 1 star place looked nice from outside , but never judge a book by it''s cover go inside...........Parking sucks.

This place is horrible under staffed horrible case worker Cathy . uncaring