Spring Hills Matawan

Terrible facility. The new management is awful and the quality of care has gone down hill dramatically. The new director is horrible to deal with. Do not place your loved ones here.

I won't go back to Spring Hills Matawan. My wife was put on a floor that wasn't even a secure floor for memory care people. I had to supply my own aide because they didn't have aides available. I had to pay for these out of my own pocket, which they said they would deduct from the mon...

I won't go back to Spring Hills Matawan. My wife was put on a floor that wasn't even a secure floor for memory care people. I had to supply my own aide because they didn't have aides available. I had to pay for these out of my own pocket, which they said they would deduct from the monthly cost of the room, which showed that they still owe me money. which they told me if I have a problem trying to collect it, to sue them. That's their attitude. Never got the proper care, never got the proper security for her floor, even though they said they did with an anklet, there were no doors to lock in the section where she was. They had moved her into an area that was designed for assisted living, not memory care. That's why I had to supply an aide 24 hours a day. Ridiculous. I walked into a blind and got stung. I just hope nobody else falls for the same bull. And that was filthy, urine smell in the hallway where she was, and at the other second half of the second floor where she was, as soon as you open the door that's all you smelled, was this urine smell all over the place. It was terrible. And all I could get was "we're working on it." The room they had moved her in supposedly was a new room, which they had redone over because they had hopes of opening that floor for memory care. I don't know how they're going to do it because there's no security in that area. But the carpeting in the hallway was filthy and disgusting. The whole time she was there she never had anyone come in to clean the room. I took her laundry home to do every week because nobody ever picked it up. Just total inadequacy and no help from the community director, or the new director of the facility. No help whatsoever except the snotty answer at the end. "Well, there's nothing we can do. We're going to do this, you agreed to that. If you have any problems, sue us." The aides were terrible. They never did their job. I went there one day to see my wife, they had her in the room where they served their food, a small little dinette if you want to call it that, with plastic tablecloths that were filthy and nothing going on. The patients are all sitting there with each other and the aide is in a doorway with their feet against the wall as a barricade so nobody could leave. It was a total disappointment. Security was terrible. Half of the time there was no one at the front desk. You could walk right in and get in an elevator and go upstairs.