Riverbend

My Dad recently moved out but we had trouble forwarding his mail to his new address because of the recent changes USPS made for changing an address (They need a photo id now apparently). Riverbend refused to help and hold on to a couple of pieces of mail. And the staff working there was monumentally...

My Dad recently moved out but we had trouble forwarding his mail to his new address because of the recent changes USPS made for changing an address (They need a photo id now apparently). Riverbend refused to help and hold on to a couple of pieces of mail. And the staff working there was monumentally rude and condescending. Now I have to call Social Security and Medicare because of all the returned mail. Thanks Riverbend for giving me extra work. It''s not as if taking care of an elderly parent is difficult enough.

I tell anyone who might need a place they can trust to visit Riverbend. The staff are all marvelous. I haven't met one staff member who acts like they're just working a job. Most of them seem to be serving the residents with servant's hearts. They step up and do things they notice, even if it's not ...

I tell anyone who might need a place they can trust to visit Riverbend. The staff are all marvelous. I haven't met one staff member who acts like they're just working a job. Most of them seem to be serving the residents with servant's hearts. They step up and do things they notice, even if it's not in their particular job description. ( I've seen this from multiple staff.) The staff is loyal, most of them have worked at Riverbend for many years. They all work hard, but they seem to have enough staff, another great indicator. If you're treating your staff well, you have less turnover and more loyalty. Housekeeping works hard. I see them vacuuming and dusting all the time. The hallways always smell fresh. Communication with the family is fabulous, too! They really go the extra mile to keep you in the loop! The move in process was smooth. They loan carts and hand trucks to you and open the closest entryway for better access. The activities are marvelous. The state ended funding for activities. I think it may have been a grant which ran out, but Riverbend didn't want to lose the Activities Director, so they hired her to stay!!! She's marvelous and has facility-wide fun days and seeks to get residents and families alike to participate. The activity schedule is jam-packed and she tries to include a variety. They celebrate with the community, too. Alzheimer's Awareness, Elvis Presley week, Veterans Day, often and meaningfully! The food is served restaurant style and is really good. Multiple residents stopped us to brag on the food when we first visited. They offer more than one option for each meal and have about 6 or 8 staple options available for each meal if you'd prefer. The kitchen and wait staff are caring and just marvelous. During meals, you might see a variety of other staff pitching in, mopping or clearing tables. No one person is above anything which needs attention. I would encourage everyone to go visit. The only negative might be that they could definitely use new carpet in the hallways. BUT--- if they're paying this fabulous staff more instead of replacing the carpet---it's money well spent. I just mention this to be fully transparent. When we saw the way the residents were genuinely being treated like family, we no longer noticed the carpet! I highly recommend Riverbend, you'll be able to relax and know someone trustworthy and loving is watching over your loved one!

We toured Riverbend when searching for an Assisted Living facility for our loved one. This facility was nice. The cleanliness and friendliness was good. However, it was too far from home for us.

I was not impressed. They didn't give us a tour. They only shared us the lobby area.