Richmond Heights Place-A Continuum Of Care Communi

The staff at Richmond Heights Place seems okay. I wish they would check on my loved one more frequently, like once a week ideally. I don't believe that he comes out of his room with any frequency. I'd like to see him going down to the dining room for breakfast and dinner, at minimum. Otherwise, my l...

The staff at Richmond Heights Place seems okay. I wish they would check on my loved one more frequently, like once a week ideally. I don't believe that he comes out of his room with any frequency. I'd like to see him going down to the dining room for breakfast and dinner, at minimum. Otherwise, my loved one seems to have adjusted and seems to be doing fine at Richmond Heights Place.

I would give Richmond Heights Place negative stars if it were an option. I would not recommend or refer anyone to this facility. They went downhill fast and this is the reason we moved my loved one to [facility name removed]. When you start off, they tell you as your love ones condition (dementia) b...

I would give Richmond Heights Place negative stars if it were an option. I would not recommend or refer anyone to this facility. They went downhill fast and this is the reason we moved my loved one to [facility name removed]. When you start off, they tell you as your love ones condition (dementia) begins to deteriorate they will need to move them to full care. What they don't tell you is that your bill will go up like $[removed] a month. The staff just let the residents sit there, it's just sad for the money you pay.

We toured Richmond Heights Place. It's beautiful and nice. It was quiet, which was kind of striking to me. I didn't see a lot of people sitting around even though we went around 6:00 in the evening. So I was kind of surprised I didn't see seniors sitting out, eating, or anything like ...

We toured Richmond Heights Place. It's beautiful and nice. It was quiet, which was kind of striking to me. I didn't see a lot of people sitting around even though we went around 6:00 in the evening. So I was kind of surprised I didn't see seniors sitting out, eating, or anything like that, but the place was clean and well-lit. The people we saw seemed very friendly. The staff who assisted me was delightful. The dining area was clean. It seemed like there were a lot of activities like day trips. You're among other people so you know you're not isolated. You can commune, so to speak, as much as you want or as little as you want. That's the impression I got. Also, the fact that they offer three meals a day was good. They had a place where if you chose to cook your own food, you could do that, too. What was also impressive was they had a residents' meeting where they got input from the residents. The person that gave us the tour mentioned residents saying that they wanted X, Y, or Z to eat, and they wanted it prepared a certain way. He talked about how they made changes based on what the residents said. We thought that was good.

Friendly staff, but unresponsive and an inability to perform their jobs. Poor quality meals as mostly soft foods with little flavor and never served hot. Always lukewarm or cold. No condiments available. Decent dining room and again, friendly staff serving the food. Very little activities offer...

Friendly staff, but unresponsive and an inability to perform their jobs. Poor quality meals as mostly soft foods with little flavor and never served hot. Always lukewarm or cold. No condiments available. Decent dining room and again, friendly staff serving the food. Very little activities offered. Housekeeping doesn't get done. My mom has been there almost two months and no one has cleaned her room despite her putting her name on the sign-up sheet.