Regency Health Care And Rehabilitation Center

Do not work for Regency. John the administrator is a fraud & dishonest. I work with shiftkey to pick up a extra shifts when needed. I picked up With Regency nursing home and unfortunately I couldn’t make the shift. So at 2:51 PM I called Regency the facility and I got someone on the phone who tran...

Do not work for Regency. John the administrator is a fraud & dishonest. I work with shiftkey to pick up a extra shifts when needed. I picked up With Regency nursing home and unfortunately I couldn’t make the shift. So at 2:51 PM I called Regency the facility and I got someone on the phone who transferred me to Destiny voicemail. I left a voicemail that lasted two minutes. The shift started at 7 PM so I did call in enough time. I got a text from John Around 9:38 PM the same day asking was I coming. I text back “no but I left a vm earlier & sorry for any inconvenience. “ Two days later I look on ShiftKey and It had a no call no show status which was wrong. I text Destiny and John back To let them know that that was not true that it should be the status of canceled not no call no show. Destiny agreed and said she had nothing to do with it she’s on a break. I text John he Doesn’t contact me back. Call the next day to talk with John explaining the mixup he said “you didn’t leave a voicemail “so I sent screenshot of the call at Regency That lasted two minutes so that was my proof that I did call the day I was supposed to work and the time that I called. John hung up in my face I called three times he kept hanging up in my face. His actions were very unprofessional and disrespectful and as administrator of a company that specializes in caring for people, It seems out of place to have such a disrespectful unprofessional attitude. If he acts this way then no telling how he conducts his job. I had to call ShiftKey showed my proof, To get it removed

My mom loves it here. We are so pleased with her care. I would highly recommend this place.

While many of the nursing staff and therapy staff were wonderful and extremely helpful, the overall experience was very disappointing. Our major concerns were the lack of communication and information, and low staff ratio especially during dining and at night.

I''m not sure what to make of many of the other comments, as our experience was very different from theirs. All I can say is what we experienced. This is the third time that my mother has been to Regency Health and Rehabilitation Center for physical and occupational therapy rehabilitation after bei...

I''m not sure what to make of many of the other comments, as our experience was very different from theirs. All I can say is what we experienced. This is the third time that my mother has been to Regency Health and Rehabilitation Center for physical and occupational therapy rehabilitation after being in the hospital. We are very happy with the facility and staff The staff have always been cheerful, professional and conscientious. This includes the CNA, Nurse, Dr and PT / OT therapists. My mother''s physical rehabilitation progress has been good each time. She was awakened and dressed each day, bathed and kept clean. I do not know the actual staff to patient ratio, but based on what I have seen, I think the care giver to patient ratio is on the order of 1 to 8-10. This doesn''t include the behind the scenes folks, like the cooking staff. The staff does not hand feed residents, but this was not a problem as my mom could feed herself, and they did at least encourage her to eat. The food was placed within her reach and was prentable and edible. She was taken to the dining facility for most meals. The staff brought snacks at least twice a day between meals. The staff answered our questions and worked with us when mom had an outside appointment to see that she was safely delivered and picked up on time (we met her at the appoinment). The facilities are clean, attractive and in good condition. We would use the faility again.