Red Maple is an assisted living facility located in El Cerrito, California. This community provides housing and support services for older adults who require assistance with daily living activities while seeking a level of independence. Residents have access to a range of on-site amenities, which may include communal dining, organized activities, housekeeping, and transportation services. The facility is designed to offer a secure and supportive environment for seniors, with tailored care plans based on each resident’s needs.
In terms of medical support, Red Maple offers services related to diabetes care, incontinence management, and assistance for ambulatory residents. Staff members are responsible for monitoring residents with diabetes, facilitating medication management, and supporting care plans that may include blood glucose monitoring and dietary recommendations as prescribed by health professionals. For residents experiencing incontinence, the facility provides care such as scheduled toileting assistance, hygiene management, and the use of appropriate supplies to promote comfort and dignity. Ambulatory care at Red Maple covers assistance with walking, use of mobility aids, and supervision to reduce fall risks for those who can walk but may require extra help.
However, reviews from residents and their families report significant dissatisfaction with the care and staff at Red Maple. Numerous commenters describe the employees as rude, impersonal, and unwelcoming, with particular concerns about poor customer service and a lack of engagement with both current and prospective residents. Families have noted that staff were unwilling to provide tours or communicate effectively, leading to feelings of being dismissed and undervalued. Many reviewers also express the belief that the facility is more focused on financial priorities than resident well-being, raising questions about the staff’s commitment to quality care and respectful interactions with residents. These collective experiences indicate that there are serious concerns regarding the consistency and quality of care provided at the facility.
Costs at this community start at $4,150 and range up to $8,695. The average price in the community is $6,422, which is more than the average price in the area of $6,061. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
