Prestige Assisted Living at Marysville

The staff are really great and have assisted my mom with all her demands going through the adjustment of transitioning.

We chose Prestige Assisted Living because it was nice, clean, and a big facility and the price was good at the time, we got a discount. My parents have a great size room, the memory care rooms are a little on the smaller side. Sometimes I think that they could use improvement on the communication be...

We chose Prestige Assisted Living because it was nice, clean, and a big facility and the price was good at the time, we got a discount. My parents have a great size room, the memory care rooms are a little on the smaller side. Sometimes I think that they could use improvement on the communication between the staff and the residents. Overall I would recommend to others looking.

They were friendly, but the problem was in the level of medical care. They waited on my loved one pretty well, but I never saw them clean. They didn't do laundry often enough. They were not on top of medical care. An outside vendor brings in the food, and they would serve scrambled eggs almost ...

They were friendly, but the problem was in the level of medical care. They waited on my loved one pretty well, but I never saw them clean. They didn't do laundry often enough. They were not on top of medical care. An outside vendor brings in the food, and they would serve scrambled eggs almost every single day. My loved one said it was okay, but they definitely needed some more variety. It was too cookie-cutter, and the quality wasn't very high. They would overfeed her as well, which made medication management difficult when she would refuse meals later in the day. They didn't do a good job encouraging my loved one to get out of her room and participate. They required 2-week quarantines every time she had to leave for an appointment. They also didn't do a great job of controlling Covid once it was inside the building. I don't think the upper manager at Prestige is up to snuff. I talked to the regional manager, and she was receptive and seemed like she took action. I had trouble with billing once we moved out, and the regional manager had everything taken care of within a week. She was very nice, sympathetic, apologetic. Overall the employees were nice and didn't give me a lot of problems - I had more issues with the director and the nurse. A big selling point they used was that they had a nurse on staff, and then she said she couldn't even put on an ace bandage. All she ended up doing were administrative things. I feel that was really misconstrued / false advertising. There was one instance where we had a later appointment in the day, and no one was there at the front. We waited in the lobby, and no one answered the phone or the buzzer. The door was ajar, so I was able to walk my loved one in. But anybody could have walked in there, which was concerning to me. There just needs to be procedures and precautions in place when something unexpected happens.

Stay Away for this community. The staff haven't communicated with us at all. They gave her more freedom, as they thought my loved one was more independent than they were. My loved one's clothes were intermingled. I've not heard from the community about my loved one's fall. I feel there should b...

Stay Away for this community. The staff haven't communicated with us at all. They gave her more freedom, as they thought my loved one was more independent than they were. My loved one's clothes were intermingled. I've not heard from the community about my loved one's fall. I feel there should be more concern for memory care residents. I'm not happy with the community. I've not heard anything from Betsy, and I think the overall communication is laxed.