Our Lady Of Mercy Life Center is a skilled nursing facility located in Guilderland, New York, providing care to up to 152 residents. The center is certified by both Medicare and Medicaid and has been a Medicare participant since 1993. Affiliated with St. Peter’s Health Partners, Our Lady Of Mercy Life Center offers long-term nursing care, short-term rehabilitation, and memory care services. The facility supports residents with a variety of clinical and rehabilitation needs, including management of Carpal Tunnel Syndrome, hospice care, medication management and administration, and disease-specific monitoring. A range of therapies is available—occupational, physical, and speech therapy—as well as outpatient rehabilitation services. Care teams also coordinate pharmacy and podiatry services, and residents have access to ancillary amenities such as a beauty shop, bilingual support (English and Spanish), and a care navigator to help guide families and residents through decisions and transitions. The facility provides assistance with daily living activities, including bathing, dressing, eating, and toileting.

Our Lady Of Mercy Life Center maintains resident and family counseling services and involves its community through organized resident and family councils. Medical collaboration extends to local hospitals such as Saint Louis University Hospital. Resident reviews highlight widely mixed experiences: several families have reported concerns regarding delayed response to call bells, inconsistent hygiene and medical monitoring, particularly for dementia and diabetic patients, and care impacted by short staffing and staff turnover, often noting the reliance on agency staff. Some reviewers mention organizational and communication challenges contributing to perceived neglect. Conversely, other reviews commend the dedication of certain nurses, cleaners, and therapy staff, positive rehab outcomes, and comment on the cleanliness and food quality. Feedback consistently points to a facility environment shaped by staffing levels and management practices. Families considering residency are advised to conduct their own assessment of staff ratios and overall care environment. No significant facility expansions or service changes have been publicly reported in recent years.

Costs at this community start at $11,495 and range up to $13,334. The average price in the community is $12,415, which is more than the average price in the area of $6,875. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.