Otterbein At Portage Valley, located in Pemberville, Ohio, is a senior living community offering a range of care services, including independent living, assisted living, skilled nursing, and rehabilitation. The community focuses on providing residents with access to a continuum of care, enabling them to transition seamlessly between different levels of support as their needs change. Assisted living is the primary care level available, and residents also benefit from additional services such as nursing-home care, senior living accommodations, and specialized programs.
The facility provides a comprehensive approach to health and personal support, including 24/7 nursing care and assistance with activities of daily living such as full support for bathing, eating, dressing, and toileting. Medical support services include medication coordination and management, occupational therapy, ambulatory care, physical therapy, speech therapy, and massage therapy. Certified staff help with diabetes care, incontinence support, and podiatry. For residents with memory loss, a dedicated memory care program is available, designed to address the unique challenges faced by individuals with dementia or Alzheimer’s. The community also makes available specialized wellness and therapy programs, often coordinated through relationships with area hospitals such as Saint Louis University Hospital and Alton Memorial Hospital. Spiritual well-being is addressed through the on-site chapel.
Residents have access to a variety of amenities aimed at enhancing their quality of life. These include a barber/beauty salon for personal grooming, laundry and dry cleaning services for convenience, as well as social clubs and community groups to foster engagement and connection. Yoga classes and other wellness programs are also offered. Regular activities and social gatherings are designed to help residents build community and maintain an active lifestyle.
Regarding transportation, Otterbein at Portage Valley offers complimentary transportation for medical appointments and general outings. This service is intended to facilitate both essential health-related travel as well as participation in errands, shopping, and social events outside the facility.
Resident and family feedback on Otterbein Pemberville SeniorLife Community is notably mixed. Many individuals highlight the friendliness and compassion of staff, the clean and attractive environment, and the availability of enriching activities and therapy programs. There are positive accounts of strong teamwork among staff and a sense of community among residents. However, numerous concerns have been raised regarding care quality, particularly related to understaffing, responsiveness to assistance needs, and oversight from management. Reports of neglect, missed medications, hygiene issues, and cleanliness problems have also been documented, along with isolated allegations of more serious issues. Prospective residents and their families are encouraged to review both the positive and negative feedback to make informed decisions regarding care at this facility.
Costs at this community start at $4,700 and range up to $5,056. The average price in the community is $4,878, which is less than the average price in the area of $5,306. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
