Norwood Crossing is a senior living community in Chicago, Illinois, offering multiple levels of care, including assisted living, memory care, and skilled nursing services. With a capacity for 122 residents, Norwood Crossing supports older adults with a range of personal and medical needs, including full assistance with bathing, eating, dressing, and toileting. The facility provides specialized care such as incontinence care, wound care, diabetes management, stroke care, medication management, pain management, and hospice care. Occupational and speech therapy services are available, along with ambulatory care and memory care support for residents with cognitive impairments. The community is a Medicare and Medicaid-certified provider, participating in these programs since 1998.
The clinical staff at Norwood Crossing includes nurses and licensed therapists providing individualized care plans. Residents have access to on-site optometry, podiatry, and Spanish language services. The community accepts residents with psychiatric diagnoses and offers secured living areas to ensure safety for those who require it. Additional support services include laundry and dry cleaning, barber and beauty salon, and access to indoor walking paths to encourage physical activity. Residents can participate in fitness programs, organized clubs and social communities, and family or resident council meetings to share feedback. Counseling services are also available to support residents and their families.
Transportation services at Norwood Crossing are provided at cost for both medical appointments and non-medical outings, supporting residents’ access to healthcare providers and participation in community activities. The transportation offering helps residents maintain appointments with specialists and participate in shopping, recreational, and social events outside the property as needed.
According to resident and family feedback, experiences at Norwood Crossing are mixed, varying by care level and individual circumstance. Many families and residents highlight the facility’s cleanliness, friendliness of much of the staff, the variety of activities, and positive engagement within the assisted living area. Reviewers note management is responsive in assisted living, and staff often communicate well with residents and families. However, there are regular concerns related to staffing shortages, particularly in the skilled nursing/long-term care areas, as well as reports of communication gaps, maintenance problems, inconsistencies in care delivery, and isolated reports of verbal abuse or missing personal items. Meals receive varied feedback, and while some appreciate the environment, others comment on the facility’s size or atmosphere. Norwood Crossing has responded to evolving health and safety challenges, such as the COVID-19 pandemic, and continues to update programs and living areas, but families recommend hands-on involvement for optimum care. Cleanliness and many compassionate staff members are consistently noted strengths, while staffing adequacy and communication within certain care sections remain areas of concern.
Costs at this community start at $6,630 and range up to $9,800. The average price in the community is $6,778, which is more than the average price in the area of $5,523. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
