North Houston Transitional Care

After 5 days in the hospital and too weak to rise for the first time in her life, mom was sent to NHTC, where she spent 21 days for physical therapy. We could not be more pleased with the staff and administration. CLEAN, smells fine, and a teriffic and fully-staffed PT room with numerous therapists....

After 5 days in the hospital and too weak to rise for the first time in her life, mom was sent to NHTC, where she spent 21 days for physical therapy. We could not be more pleased with the staff and administration. CLEAN, smells fine, and a teriffic and fully-staffed PT room with numerous therapists. Before admission, during, and throughout on to discharge, the admissions director, case manager, nurses and PCAs (personal care assistants) were great with communication and care. We were initially hesitant due to the presence of a few poor reviews, but remember people who are unhappy are more likely to complain and -- unless you are willing to spend big money -- there will always a few poor caregivers no matter where you go. NHTC works hard to get rid of those bad apples and we did not encounter even one of them. Mom left strong enough to walk and toilet on her own and is probably 80% of her pre-ER admission self.

My husband had a two-week stay at this facility for rehab after surgery. This was good in the important ways - PT and OT was very good, medical attention was very good, the doctor was responsive and the staff we dealt with were extremely kind and helpful - wonderful CNAs and LVNs. On that basis, I w...

My husband had a two-week stay at this facility for rehab after surgery. This was good in the important ways - PT and OT was very good, medical attention was very good, the doctor was responsive and the staff we dealt with were extremely kind and helpful - wonderful CNAs and LVNs. On that basis, I would recommend this facility before any others on the same scale. On the negative side, they are very short-staffed and you could wait a bit too long for someone to respond to the button (but again, we found them to be wonderful). The food was only edible, not good, but was also rarely filled to request. They ask you to fill out your choices but then seem to bring you whatever is on hand. He was one of the last served and it was ALWAYS cold. When addressing the lack of attention to his requests, the dietician got a little testy. It is acceptably clean - could be cleaner - but did not have an offensive odor as often occurs in a nursing environment. Check your reviews when you make a choice!