New Perspective West Bend is a senior living community in West Bend, Wisconsin, offering a spectrum of care options, including assisted living as its primary service, with additional provisions for independent living and memory care. The community is designed to accommodate residents with varying needs, allowing for transitions between service levels without relocating. The facility features a secure memory care neighborhood to support individuals living with Alzheimer’s disease and other forms of dementia, as well as services for those seeking flexible support in an independent or assisted living setting.
The care and medical services at New Perspective West Bend encompass a broad range of support measures. Residents benefit from health and wellness programs, with structured activities and clubs that encourage social engagement and cognitive stimulation. The memory care program includes environments and staff training specifically designed for residents with memory loss, emphasizing safety, routine, and personalized attention. The secured community layout offers enhanced protection for those at risk of wandering. Medical support includes medication management, diabetes care, incontinence care, and podiatry services, as well as ambulatory services for individuals who require assistance with mobility. The facility is able to accommodate psychiatric issues and assists with full support for activities of daily living, such as bathing, eating, dressing, and toileting. Additional amenities include an on-site barber and beauty salon and avenues for participation in English-language activities and communication.
Transportation services at New Perspective West Bend include complimentary transportation for residents. This service can be used for both medical appointments—such as visits to physicians or specialists—and non-medical purposes, including community outings, shopping trips, and other local needs as arranged, enabling residents to maintain connections with the surrounding community and essential services.
Resident and family feedback for New Perspective West Bend is notably mixed. Positive reviews frequently highlight the facility’s cleanliness, appealing building, engaging activity options, and the helpfulness of staff, particularly in guiding residents and families through transitions or challenging periods. Some families report satisfaction with dining services, care flexibility, and a sense of belonging fostered by staff. However, a number of reviews express significant concerns about inadequate staffing levels, particularly within the memory care unit, delays in response to resident needs, lapses in medication management, and inconsistent cleanliness. Reports also mention dissatisfaction with communication, staff turnover, unexpected increases in care costs, and negative management interactions. As experiences vary by resident, care level, and staffing, prospective residents and their families are encouraged to inquire in detail regarding staffing ratios, care response protocols, handling of medication, and transparency in pricing and care fee adjustments.
No major changes or developments in the operation or ownership of New Perspective West Bend have been broadly reported as of mid-2024. The facility continues to provide a model focused on a continuum of care, which may suit seniors anticipating changing needs over time.
Costs at this community start at $2,855 and range up to $7,604. The average price in the community is $5,230, which is less than the average price in the area of $5,740. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
