New Haven Assisted Living-Schertz is a residential care community located in Schertz, Texas, that offers both assisted living and memory care services. The facility is designed to support seniors requiring help with daily living activities as well as individuals living with Alzheimer’s disease or other forms of dementia. In addition to offering general assisted living, the community provides a secured environment specifically designed to accommodate memory loss, ensuring resident safety through secured entrances and specialized layouts. Both indoor and outdoor walking paths are accessible, giving residents opportunities for physical activity in a secure setting. New Haven Schertz is classified as a memory care-only community, with programs and physical spaces structured to address the behavioral and medical needs of those with cognitive impairment.

Residents have access to a range of care and medical support, including incontinence care, ambulatory care, diabetes management, and assistance for those with psychiatric conditions. Medication management services are provided, with staff coordinating prescription schedules and administration. The facility also supports residents who require full assistance with bathing, dressing, toileting, and eating. Medical support staff are trained to recognize and address issues typical for dementia care populations, and care plans are intended to be individualized. Amenities include a barber and beauty salon, fitness programs, and regular yoga and chair yoga sessions. Engagement is fostered through a range of clubs and community activities, including Bible study, movies, and exercise classes, in order to promote social interaction and cognitive stimulation for residents.

Residents benefit from complimentary transportation provided by the facility for medical appointments, ensuring timely access to healthcare providers and outpatient services. For non-medical errands such as shopping or community outings, transportation is available at cost. This dual system is intended to accommodate both essential health needs and enhance quality of life by enabling participation in community activities or family visits.

Review summaries from residents and families describe New Haven Assisted Living-Schertz as having a homelike, intimate setting with an emphasis on cleanliness and functional, attractive décor. The smaller size of the community is frequently mentioned as supporting more personalized care and fostering a sense of community among residents. Staff are typically characterized as attentive and good communicators, with many residents and family members noting improvements under new administration, particularly in family communication and overall responsiveness. Culinary services provide chef-prepared meals with variety, and communal spaces are kept well maintained. There are recurring positive comments from healthcare professionals regarding the standard of clinical care provided.

However, prospective residents and families are also advised to inquire about staff consistency and adequacy, as some report past concerns regarding understaffing, delays in response times, or lapses in personal care and medication management—particularly on the memory care side. While most feedback is favorable, some experiences point to room size and privacy concerns, as well as dissatisfaction with management responses and refund procedures. Those considering New Haven Schertz are encouraged to have detailed discussions with facility leadership about staff training, availability, and communication protocols to ensure alignment with individual resident needs. As of 2024, there are no new major developments or reported changes in services or leadership.

Costs at this community start at $3,400 and range up to $5,400. The average price in the community is $3,700, which is less than the average price in the area of $4,322. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.