Morada Lake Hefner

Suggestion for improvement: they could hire someone who can handle the responsibility of running the facility. The Executive Director who is there now makes way too many promises that can't be kept. I found out when I was there that he is the third Executive Director in a year. The nurse who was the...

Suggestion for improvement: they could hire someone who can handle the responsibility of running the facility. The Executive Director who is there now makes way too many promises that can't be kept. I found out when I was there that he is the third Executive Director in a year. The nurse who was there was also the third in a year. She left also. She told me that she was going to work in a prison where they have to follow all of the rules and regulations. I am not making this up. I'm quoting her verbatim. I was promised that the "chef" would cook things for me that I could eat with my stomach problem. This did not happen. Although, the one chef [name removed] tried very hard. She was only there three days a week because they cut her hours. I ended up having to buy a lot of my own food, which I think is ridiculous given the amount of money that I spent to stay there. Don't even get me started on how they changed me from a Respite to a Resident without my knowledge so that when I tried to leave in the first week of February I didn't get my money back because I didn't give 30 days notice! I was totally unaware of the fact that I had to do that. I was also only given a copy of all of the rules and regulations, etc., etc. a day before I decided to leave. I would not recommend this facility to others. I have heard that they have new owners. I do hope that they get that place running better. They have residents there who are in danger of falling and do fall on occasion. The place is simply not safe unless you are fully mobile and don't have Dementia. I was told that it was not a Memory Care Facility, but they have several people who have Dementia living there.

I would tell them Northhaven may not have been the best choice for my father because I think they were not prepared for the level of care he needed. The staff, with the exception of 2 people- one being the charge nurse, were very friendly and went above and beyond to make dad feel welcome. For the m...

I would tell them Northhaven may not have been the best choice for my father because I think they were not prepared for the level of care he needed. The staff, with the exception of 2 people- one being the charge nurse, were very friendly and went above and beyond to make dad feel welcome. For the most part the communication with the staff was good. The cook and a couple of the aides were exceptional. Northhaven contracts for home health, PT, and OT. It would have been better for dad if they had been in-house. My father passed away on [date removed] from an infection in his foot that led to other problems. He was extremely depressed while at Northhaven. I believe the entire medical system let him down but I am thankful he is with the Lord.

I toured here. It was a small community, but very nice and homey. The staff who assisted me with the tour was very nice and knowledgeable. The rooms were very nice. They were not large but they had a very good size. The dining area was kind of on the small side, but it was clean. They had different ...

I toured here. It was a small community, but very nice and homey. The staff who assisted me with the tour was very nice and knowledgeable. The rooms were very nice. They were not large but they had a very good size. The dining area was kind of on the small side, but it was clean. They had different games and exercises.

Northhaven Place is a very small facility. The people were all super nice, but the facility itself definitely needs some updates done to it. That was the main reason we did not choose this facility. I do have a friend who has a loved one here and she does really like it, it just was not the right p...

Northhaven Place is a very small facility. The people were all super nice, but the facility itself definitely needs some updates done to it. That was the main reason we did not choose this facility. I do have a friend who has a loved one here and she does really like it, it just was not the right place for us.