Mill Run Care Center is a nursing home located in Hilliard, Ohio. The facility provides both short-term and long-term skilled nursing care and offers assisted living services for seniors. In addition, Mill Run Care Center provides specialized memory care support for individuals with Alzheimer’s and other forms of dementia. The center is certified by Medicare and Medicaid, participating in the Medicare program since August 19, 1997, and currently houses approximately 56 residents. Continuing care options ensure that residents can remain within the community as their care needs change. Resident and family counseling services are available, as are amenities such as a barber/beauty salon and laundry and dry cleaning. The environment supports community engagement through organized clubs and resident councils.
Medical care at Mill Run Care Center includes 24-hour nursing staff, medication management and administration, pain management, and routine monitoring for chronic health conditions. The center offers wound care, physical, occupational, and speech therapy services, as well as hospice support for residents with advanced needs. Clinical specialists such as dentists, podiatrists, and vision care professionals provide onsite or coordinated visits, and assistance is provided with all activities of daily living—bathing, dressing, eating, and toileting—all with options for full help as needed. The facility manages physician-ordered therapies and helps coordinate specialty appointments.
Mill Run Care Center's daily routine includes various group activities and social clubs, aiming to keep residents engaged. Laundry and dry cleaning are provided as part of household services, and the facility’s kitchen prepares meals that many residents and visitors have described as appetizing. The center offers both resident and family councils, giving stakeholders formal opportunities to discuss concerns and participate in community decisions.
Resident and family feedback regarding Mill Run Care Center is mixed. Many positive reviews emphasize the cleanliness of the facility, active programming, enjoyable food, and particularly attentive staff—especially among certain nurses and therapy teams—who foster a welcoming environment. Families report that these staff members communicate effectively, provide prompt support, and offer quality rehabilitation services, giving them peace of mind.
Conversely, a significant number of critical reviews focus on inconsistent levels of care, especially during nights and weekends or when filled by temporary staff. Complaints include delayed call light responses, insufficient attention to hygiene or wound care, poorly managed pain and medication regimens, falls, and lapses in communication with both the care team and facility administration. Some families have reported staff shortages, cleanliness issues, building odors, or a lack of prompt action regarding safety incidents. A few allegations of staff misconduct and a perception of indifference by management regarding complaints have also been noted. These reviews consistently point out the variability of resident experience based on unit, shift, or specific staff members, highlighting a particular need for improved staffing consistency, cleanliness, and family communication.
Costs at this community start at $2,275 and range up to $6,692. The average price in the community is $4,484, which is less than the average price in the area of $4,708. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
