Mesa Verde Post Acute Care Center

My review of this facility below. 1. CNAs: Inconsistent, poor response times, often more than 1-2+ hours - particularly late evening and overnight. Smacks of constant, recurring staffing challenges. Has been going on for quite a number of months now. Nearly had to call 911 on 4/22 when no one initi...

My review of this facility below. 1. CNAs: Inconsistent, poor response times, often more than 1-2+ hours - particularly late evening and overnight. Smacks of constant, recurring staffing challenges. Has been going on for quite a number of months now. Nearly had to call 911 on 4/22 when no one initially responded to an urgent call for care. Often rude and disrespectful CNA personnel. Disgraceful! 2. Roommate Situation: Have experienced more than my share of troubled roommates since being admitted here. Well documented issues, including the present one (apparent history of multiple incarcerations, his words). Alarming and worrisome. 3. Meal Service: Very inconsistent. I''ve rarely been given the opportunity to communicate dietary changes to kitchen management. Food quality and preparation need significant improvement. Further, ordering from outside seems to be either hit or miss. Often, there is no one to hand off orders to; and even when there is, I''ve had to wait an unreasonable amount of time to receive the order resulting in cold food. 4. Nursing/Medication Services: Wildly inconsistent. Various medication nurses deliver them. Sometimes I''ve failed to receive required medications at all during a shift, or I receive different ones depending upon who my medication nurse is on that shift. Sometimes, bad attitude from the nurse on duty and zero follow-up 5. Business/Social Services: Sluggish, inconsistent response times, particularly with regard to doctor appts. Also, very difficult to get assistance from Social Services employees when needed. 6. Internet: Major, known issue. Repeated complaints absent any resolution. If you happen to be housed in a part of the facility with limited or no signal, and the patient has to incur excessive data fees, then that''s just the way it is. Corporate ownership steadfastly refuses to allocate the funds necessary to make these fixes. I''ve been told on multiple occasions that they are in no way ''obligated'' to do so. 7. Parcel Deliveries: Once again, hit or miss. More often than not, deliveries arrive and are accepted within normal business hours, but because Activities personnel often go home early, I don''t receive my item(s) until the following day or thereafter. 8. Overall: Caustic, derisive, vindictive and retaliatory administrative/management reaction to legitimate grievances, often accompanied by retort and intimidation. A pervasive toxic culture of mismanagement and neglect. Just one example? Will force me to discuss roommate issues with my roommate just a few feet away. Unprofessional and a clear HIPAA privacy violation. Occurs all the time in this place. As a reviewer has already mentioned, very little compassion or dignity at this place. Very deserving of it''s low overall rating.

Place is trash they dont care about the residents, they only know how to make money especially new DON bribing staff''s from the old facility where she used to work. Unprofessional, not a good image for a newly RN passer