Merrill Gardens at Willow Glen is a senior care community located in San Jose, California. The facility offers three levels of care: independent living, assisted living, and memory care. Designed for older adults, the community provides a range of support services and amenities to accommodate different needs and lifestyles. Residents have access to restaurant-style dining, a fitness center, an enclosed courtyard, and a barber/beauty salon. Programming includes fitness classes, wellness programs, mental wellness support, clubs, and culturally inclusive activities, such as those in Chinese. The community is equipped to offer a secured environment, with areas specifically designed to accommodate memory loss, including memory care neighborhoods and enclosed outdoor spaces.
Care and medical support at Merrill Gardens at Willow Glen include 12-16 hour nursing coverage and on-site assistance with medication management, diabetes care, incontinence care, ambulatory care, and hospice support. The wellness program incorporates input from healthcare professionals and supports residents’ overall health. Regular podiatry services are available, and laundry and dry cleaning are handled by the facility. The care staff can provide full assistance with activities of daily living, such as bathing, eating, dressing, and toileting, particularly for residents who require higher levels of support. The mental wellness program addresses cognitive and emotional needs, including those specific to residents with memory loss. Memory care services include a secured community layout and a dedicated team with training in supporting individuals living with dementia.
Transportation services at Merrill Gardens at Willow Glen include both medical and non-medical purposes. The facility offers complimentary transportation for local appointments and outings, as well as transportation at cost for specialized needs. Transportation arrangements can be made to assist with scheduled medical visits, community events, shopping, or social activities, enabling residents to maintain connections in the broader San Jose area.
Resident and family feedback reflect a mix of experiences. Many highlight the friendliness and professionalism of the staff, the welcoming atmosphere, effective communication, and satisfaction with cleanliness and activities. Residents have noted a sense of security and the variety of options for engagement. Concerns have been raised about staff turnover, episodes of understaffing, and variable quality in dining services. Some families report challenges with the cost structure, including additional fees for more intensive care, as well as occasional gaps in housekeeping, communication, and following through with safety protocols. Residents with higher care needs tend to express more concerns, while those who are more independent often report higher satisfaction. The facility continues to make efforts in staff training and communication, with transparency and responsive care remaining ongoing areas for improvement. As of mid-2024, there are no major recent developments or renovations at this location.
Costs at this community start at $5,944 and range up to $8,695. The average price in the community is $7,320, which is more than the average price in the area of $6,045. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
