Marquis Care At Shasta

I would not recommend this place for a loved ones rehabilitation after surgery. My mom was taken here on the fourth day after full hip replacement surgery. She lives alone at 88 years old, and this was her first surgery. I''m unable to care for her needs at this level, do to my own health issues. He...

I would not recommend this place for a loved ones rehabilitation after surgery. My mom was taken here on the fourth day after full hip replacement surgery. She lives alone at 88 years old, and this was her first surgery. I''m unable to care for her needs at this level, do to my own health issues. Her first day happened to be on a Saturday. She was placed on a bed pan and told she''d be using that in bed for two days until she could be evaluated by a doctor or a physical therapist. (Not okay for someone who needs to move a new hip, so it doesn''t freeze up.) I was told that she couldn''t use a walker because she was to weak to stand. Although she was using one at the hospital. I was also told they didn''t have a wheelchair for her, that she was a two man lift and they couldn''t assist her to the bathroom. Basically they couldn''t accommodate her needs, till she was evaluated by a doctor or physical therapist. I left there crying her first night. I called later to check on her before bed, and she seemed incoherent. I called back to speak to someone, and got that same rude nurse Diane. She told me it must be her meds, or from the anastasia. This is day four after surgery, and she had not displayed this type of behavior at the hospital. The next day when I called she was still acting strange, and not only was she babbling jibberish, but now was also hallucinating. I called once again to talk to someone because mom was not able to communicate with me, and I felt she was displaying behavior of someone who has had a stroke. I was very concerned for mom at this point, and wanted answers. Once again; Unit nurse Diane was very rude, condescending, and disrespectful. It''s hard enough not being able to go in to see mom because of the Covid 19, and all the restrictions that where put in place. But to be treated with no compassion, or regard for the situation at hand. I''m shaking my head in disbelief. I asked to speake to someone else, because I didn''t feel we were communicating well. She refused to let me speak to anyone else.This nightmare has continued everyday that she''s been at the Marquis. The treating doctor never called me back after my request to talk to him about mom''s care. I wanted him to explain way he put mom on a water pill for swelling. Her swelling was only on the surgery leg, and she needed iced and elevated. "Not a water pill!" Oh my gosh! I''m still in disbelief of all the phone calls, and disregard. At this point, mom has been taking care of herself. Not because she had a choice either. We are working on getting her out, and home, although she still needs care. We''ll figure out how to help her at home. Verses leaving her there. I feel sorry for every patient in there that doesn''t have someone to vacate for them. I have a lot more to say about what happened, but it would be a book . I hope this alone would be enough to help someone choose else where for their loved ones recovery.

My Aunt entered marquis in may at 68 lbs . She could walk on her own , used the bathroom on her own . When I got her out of there 4 months later she was 62 lbs , could not walk on her own , wore a diaper and mumbles help , help me all the time . They did the bare basics . Oh they put a feeding tu...

My Aunt entered marquis in may at 68 lbs . She could walk on her own , used the bathroom on her own . When I got her out of there 4 months later she was 62 lbs , could not walk on her own , wore a diaper and mumbles help , help me all the time . They did the bare basics . Oh they put a feeding tube in after two months and they still could not get her weight up to what it was when she went in . I would NEVER let her go into any facility associated with marquis . They should be ashamed of how they treated her . I could go on but what would be the point , just gets me very angry . If you care about your family member do not go there !!!