Lakes Crossing Senior Care

Terrible facility, staff poorly trained. Don''t leave your loved one here. There are better places. Management inside of this facility is Godawful.

I am impressed with how my brother is settling in at Lakes Crossing Senior Care. He was able to help pass out candy on the front porch on Halloween. I have pictures of him being involved in a musical gathering that they had shared on Facebook with me. I was able to share those pictures with my famil...

I am impressed with how my brother is settling in at Lakes Crossing Senior Care. He was able to help pass out candy on the front porch on Halloween. I have pictures of him being involved in a musical gathering that they had shared on Facebook with me. I was able to share those pictures with my family members here in Michigan. They were very pleased to see that he was involved. He's a retired military nurse, and there are other men there who have military backgrounds and I think that was very helpful. He feels welcomed and there are common threads of background. So, that was very good. My brother has a one bedroom with a nice sized bath. There's an easy, accessible shower with seating to it. He has a kitchenette, a small stove, a refrigerator, and a microwave. The living room is a nice size. Maybe about 9 by 12 size roughly and he's comfortable in that community. He's been living in Kingsland, Georgia for about 30 years after he retired from the Navy so he's familiar with the area very well, and he can still drive, which is very good. So, he visits his family and that's very nice. I was very impressed with the dining room. It's a very nice setup. There's someone that comes in and plays the piano regularly. I met the chef and my brother was very impressed with the food and that's a plus. I felt the staff were very friendly. I've had very good feedback. My brother needs a little assistance with showering, but in other regards, he's able to take his own medication, and I felt the staff was very, very helpful. I've been in contact with the director via email and I've spoken to Barb, the business manager, and Lisa who is one of the main receptionists there, and I'm very comfortable speaking with her. We moved him in on October 13th and 14th was her daughter's birthday. She lives in Indiana and his phone line wasn't able to be set up until the following Wednesday, but we had asked one of the staff members and my brother had mentioned that he'd like to be able to call his daughter on her birthday on October 14th. The staff were very, very wonderful in making sure that he was able to reach out to his daughter on that day. That was just amazing because we were already heading back towards Michigan and it was really important that he reached out to his daughter on her birthday and they made that happen. I was so pleased. During his first week there on a Wednesday, he was very pleased with the food. They had a lobster tail lunch. It was a nice occasion. They do those special lunches from time to time and he enjoyed that. The facility was very clean. It was decorated very nicely, and in good taste. When you first walk in, the reception is down the hall a bit to the left, there's a nice greeting room, and to the right is a very nice dining room. It was very impressive and nicely decorated. I felt it was very welcoming. The décor was very much in good taste. You felt like you were walking into a home. It was very nice. He has joined Scrabble and Bingo. They had someone come and play guitar, like an evening with music, and he enjoyed that. I walked past what was called a theater room where they have actual theater-type chairs and they have a large screen for special movie nights. I felt comfortable with what's included in the service, like the laundry, and the housekeeping of the apartment, and he's at level one for care and I was very pleased with that introductory fee.