Lake City Scranton Healthcare Center

My aunt arrived at Lake City as a diabetic amputee with a G-Tube. My aunt''s sister had been making regular trips to check on her and what she discovered was beyond heartbreaking. There are literally NO WORDS that can truly describe what happened to her while she was there. My aunt was being severel...

My aunt arrived at Lake City as a diabetic amputee with a G-Tube. My aunt''s sister had been making regular trips to check on her and what she discovered was beyond heartbreaking. There are literally NO WORDS that can truly describe what happened to her while she was there. My aunt was being severely neglected. They were not brushing her teeth; there was visible plaque build-up. They were not washing her hair; her pillowcase was covered in sebum. She had bruises on her body in the shape of hand prints and had previously told her sister that they were hurting her. Her sister noticed that she was losing weight & found out that they were cutting her meals down to three Glucerna shakes when she was supposed to have four daily. They were also inappropriately "watering down" the few shakes she was being given, so she was always hungry. She would beg for milk at night and they would refuse to give her any stating that "she wasn''t allowed to have it" when that was not at all true because the main ingredient in her shakes is MILK protein concentrate. We asked several times what her weight was when she first got there versus what it was at that time but they refused to disclose that information. My aunt was also catheterized. During a visit her sister noticed streaking around her abdomen which she was later told was a sign of an infection. Her sister checked the catheter and discovered visible "debris." We hired someone we trusted to go to Lake City to help take care of her but the facility quickly stopped that from happening stating that it was "their job." The sweet lady we hired was forbidden to return (no witnesses?). They were also supposed to be propping her arm up to keep it in the correct position & they weren''t doing that either. As a result, her arm had become "crooked" at the wrist causing her hand to twist away from her body like a stroke or cerebral palsy patient. Her arm didn''t look like that when she first got to Lake City. Sadly, she was also consistently being denied adequate pain management medication. WORST of all - when my aunt arrived at Lake City, she had two FLAT bedsores that were on the mend. One day during a visit, her sister smelled something putrid, just like a bowel movement. Her sister checked her diaper & it was empty. It turned out that my aunt''s once FLAT, healing bedsores had degraded to STAGE 4 TUNNELING bedsores and the odor that my aunt''s sister noticed was because her bandages had not been changed in THREE DAYS! Pictures were taken as evidence. Next, everything was brought to the "director''s" attention who, of course, did absolutely NOTHING about it. In fact, Lake City''s "cover-up" for the heinous things my aunt was reporting was to say that she was suffering from dementia, which is absolutely not true. How low can you go? After that, we filed a complaint with the appropriate government agency and worked toward getting her moved. We knew that if we didn''t get her out of Lake City, she would have died there. Wouldn''t you think that at some point Lake City would have notified the family of her deteriorating, life-threatening condition and advised that she seek emergency care elsewhere immediately?! Nope. Nobody ever said a word. Instead, they left her there to rot. My aunt was finally relocated yesterday to a nearby hospital where an emergency cleaning was performed on her bedsores. She lost so much blood during the procedure that she had to have a transfusion. That was the most recent update from my aunt''s sister. To treat helpless people this way is beyond inhumane, well beyond cruel. My aunt is a human being with feelings. Day after day Lake City was collecting her money while my precious aunt lay there suffering purposely at their hand. Can you imagine how she must''ve felt especially late at night? Lonesome, scared, sad, hungry and hurting? It''s enough to make you sick to your core. Thank God for her sister who was the only one located close enough to her to be able to visit her regularly. PLEASE take my advice and look elsewhere. Lake City is dangerous and has zero regard for human life.

When I walked in the first day, all I could smell was urine! The person I was there to see wasn’t able to get out of bed unassisted and they didn’t have a bedpan!! They put a “diaper “ on her and told her to use the bathroom in the diaper!!😡 Really!! When we asked if I could go buy a bedp...

When I walked in the first day, all I could smell was urine! The person I was there to see wasn’t able to get out of bed unassisted and they didn’t have a bedpan!! They put a “diaper “ on her and told her to use the bathroom in the diaper!!😡 Really!! When we asked if I could go buy a bedpan myself, we were told to wait and let her check because they were supposed to have went to Florence “yesterday “ She came back with a plastic bedpan! With that said, the speech therapist “Wendy” and Physical Therapist “Steve” were very nice and seemed to care about the patients as well as their family members. You still don’t want your family members here