Knolls West Assisted Living is located in Victorville, California, and operates primarily as a nursing home, serving individuals who require substantial assistance with daily living and ongoing medical care. The facility offers various forms of skilled nursing and rehabilitative support, including assistance with incontinence, ambulatory needs, diabetes management, and podiatry. Additional medical services are available for residents who require psychiatric care or dental attention. Residents at Knolls West can receive full assistance with all activities of daily living, including bathing, eating, dressing, and toileting.

Medical support at Knolls West includes comprehensive incontinence care, where staff can assist residents with toileting routines and personal hygiene. For those with mobility difficulties, ambulatory care is available, and physical therapists are engaged to promote improvements in strength, balance, and movement. Diabetes care is managed with regular monitoring, administration of medication or insulin, and support in managing diet and lifestyle needs. Podiatry and dental services are also offered, providing on-site or on-call professionals to address routine and urgent needs. The facility accepts residents who have psychiatric diagnoses and can provide coordinated care in consultation with mental health providers.

Family and resident reviews of Knolls West Assisted Living present a mixed picture. Some report positive experiences, noting caring staff, effective communication, and successful rehabilitation programs, particularly praising physical therapists and therapeutic interventions that contributed to residents’ improved health and mobility. Enjoyable activities, well-maintained outdoor spaces, and regular communication with families are also mentioned by some reviewers.

However, a significant number of reviews express concerns, especially about severe understaffing, slow response to resident needs, inconsistent medication administration, and inadequate attention to hygiene and safety. Reports of unprofessional conduct, unsanitary conditions, mismanaged medication, loss of personal belongings, and insufficient safeguards for confused or vulnerable residents recur in multiple accounts. Food service receives mixed feedback, with some residents enjoying it and others citing inconsistent temperature and quality. Several families raise worries about neglect or unsafe conditions, with some citing serious harm to their loved ones and seeking oversight intervention. Experiences vary widely and families are encouraged to exercise due diligence when considering Knolls West Assisted Living for care needs.

Costs at this community start at $1,350 and range up to $9,050. The average price in the community is $5,200, which is less than the average price in the area of $5,691. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.