Keystone Villa at Ephrata

BEWARE! My mother was in the secured dementia unit for less than 36 hours before she was taken by ambulance to the emergency room for smacking her head, skin tears so deep her tissue was protruding and SEVERE bruising up both wrists and arms from a male med tech who pushed her down after she entered...

BEWARE! My mother was in the secured dementia unit for less than 36 hours before she was taken by ambulance to the emergency room for smacking her head, skin tears so deep her tissue was protruding and SEVERE bruising up both wrists and arms from a male med tech who pushed her down after she entered the med room where the door was left open. We placed her at keystone because her aggressive behavior was a lot to handle and Keystone repeatedly ensured us that they were prepared and used to these behaviors. That she would be safe there and we will look back and wish we would have made this horribly difficult decision sooner like other families. They missed giving her medication on her first day there completely due to a pharmacy issue within Keystone. She’s 75 and has NEVER acted the way they’re describing for myself or any of her other caregivers. We trusted their word that SHE WAS IN A SAFE PLACE and THEY WILL MAKE SURE SHE IS SAFE. She has been in the hospital for two weeks where myself and my sisters stayed around the clock to ensure her safety. Every doctor and nurse who looked at my mother said this was unnecessary abuse but the Ephrata police based their investigation off the testimonies of the abusers themselves and closed the investigation. The officer told me, “it was only a five foot hallway not ten” that she was pushed across, “she’s very strong for her age”, “she obtained small scratches when she FELL”. Video footage wasn’t available where the incident took place but there are two cameras in the exact location of the incident. Let them be fooled but I will not be. We had cameras in my mother’s room and I was able to hear how they treated her wheelchair bound roommate when preparing her for bed and it was not with the gentle kindness that their marketing director and fourth floor director told us it would be. This is being brushed under the rug and forgotten about. Keystone wasn’t in the wrong yet their homeless med tech was fired and their sign now says they’re hiring. I’m disgusted beyond words and the police let us, my mother and every other family and resident down by letting this go based off the stories of the other abusers who want to keep their jobs. Multiple past and current employees reached out to me willing to testify about the ongoing abuse that they witness at Keystone even in the dining area. Not ONE person has contacted us asking how my mother is. They REFUSED to give me a copy of the incident report and treated me like I was the one in the wrong by asking for it. This place needs shut down! People need to speak the truth and stand up for what is right not what is acceptable by laws or policies! If you would like to see the pictures of what they did to my sick mother or want more details do not hesitate to contact me. Nobody has my mother’s back but I certainly do and I don’t want anybody to suffer the way we are.

We went to Keystone Villa at Ephrata. We like the community. I can't say that I don't like anything about it. The people were polite, kind, and caring. The facility was very clean and easy to access. The staff were very good and very thorough. They explained things very well.